Sales Coordinator

Additional Information: This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprise. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Sales Coordinator supports the sales team at Aloft & Element Miami Doral, assisting with administrative tasks, client interactions, and event coordination to drive revenue growth. This role involves managing sales operations, handling reservations and contracts, and ensuring exceptional customer service to maximize business opportunities.

Key Responsibilities

– Sales & Client Support
– Assist the Director of Sales and sales managers with prospecting, client outreach, and follow-ups.
– Prepare and process contracts, proposals, and group bookings.
– Coordinate site visits and property tours for potential clients.
– Maintain accurate records of leads, bookings, and revenue in the sales system.
– Event Coordination & Execution
– Support sales managers in planning and executing corporate meetings, social events, and group reservations.
– Liaise between clients, catering, and operations teams to ensure seamless event execution.
– Assist with Banquet Event Orders (BEOs) and function space allocations.
– Administrative & Reporting Duties
– Update and manage the Sales CRM system (e.g., Marriott CI/TY, SalesForce).
– Generate sales reports, track revenue, and monitor performance metrics.
– Maintain and organize client databases, contracts, and promotional materials.
– Assist with the creation and distribution of sales collateral and presentations.
– Customer Service & Relationship Management
– Respond to client inquiries and RFPs in a timely and professional manner.
– Build and maintain relationships with corporate accounts, travel agencies, and event planners.
– Handle guest concerns and escalate issues to management as needed.

– 1-2 years of hotel sales, front office, or administrative experience, preferably in Marriott properties.
– Knowledge of Marriott systems (e.g., CI/TY, MarRFP, One Yield) is a plus.
– Strong organizational skills with attention to detail and ability to multitask.
– Excellent communication and customer service skills.
– Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
– Ability to work independently and collaborate with multiple departments.
– Fluent in Spanish and English (spoken and written).

– Biweekly pay.
– Health and dental insurance.
– Complimentary lunch at the property's restaurant.
– 50% discount at all Food & Beverage outlets.
– Marriott employee discounts on hotel stays and services.
– On-property discounts on select amenities and services.
– Phone Allowance.

This company is an equal opportunity employer.

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