FLEX Operations Manager, Franchise HR Solutions

Additional Information

Job Number 25047344

Job Category Human Resources

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

This is a temporary position.

A FLEX role within our Global Human Resources organization. As a company, Marriott is focused on being the preferred franchisor. Marriott has owner-operators, and third-party management companies who own and/or operate many of our 30 brands. Franchise HR Solutions by Marriott is an HR solutions group that curates and provides access to leading HR service providers and solutions at preferred rates to Marriott’s franchise community. Our portfolio of service offerings cover Talent Acquisition, Temp Staffing, HR Tools, Benefits, and Engagement. This role plays an integral part in helping to deliver value-add, optional HR solutions to our franchisees in order to improve our franchisee and vendor relationships and help the company maintain its position as a leading franchisor.

CORE WORK ACTIVITIES INCLUDE:

Implement and Maintain Operational Tools and Processes

• Assist in CRM (Salesforce) migration
• Create new finance processes utilizing Salesforce; migrate hotels/FMC account information from current system
• Use Salesforce to track and maintain all vendor account information and team financials through dashboards, custom reports, etc
• Where needed, help collect feedback from franchisee community and our vendors
• Assist in any pushdown tasks for property related services via ‘land-it’
• Assist with the execution of system enhancements, and new system design for Salesforce, Talentpoint.com, MGS, and Vendor Portals
  
  

Finance/Accounting

• Manage all revenue and payment operations
• Ensure that team has real-time information on all aspects of the team’s revenue and expenses, including status of referral/rebates owed by vendors, invoices, etc.
• Serve as lead for business operations and finance department interactions; maintain a regular cadence with our Finance Business Partner (FBP)
• Conduct proactive outreach to vendors to ensure invoices are paid and settled
• Develop monthly, quarterly, yearly financial reports and executive level reports to be shared with leadership and team
• Develop revenue and operating forecasts, revising as needed throughout the year
• Proactively conduct financial trend analysis
• Use TalentPoint.com website and internal intranet analytics, and other data to advise team on take-rates for various service offerings, customer areas of interests, etc. to help guide team’s focus
• Produce deployment strategies through financial analytics and consistently bring ideas forward to leadership and the team
• Conduct vendor audits on a consistent basis to ensure referral fees/rebates are being properly reported and paid
  
  

Service Offerings and Vendor Relations

• Gain deep understanding of our vendors and the service offerings we make available to our Franchisees
• Work with FBP, leadership, sales, and vendor/Marriott COE to create/model pricing scenarios for new service offerings, ensuring that the pricing set is both competitive and viable
• Establish/Maintain regular cadence with vendors (bi-weekly with high volume vendors) to strategize on pricing, take-rates, and any changes that should be considered
• Work with Sales on strategies and ideas for increasing take rates
• Develop and provide reporting on all leads/projects in Salesforce
• Assist team to curate a portfolio of value-add vendor solutions for Marriott’s Franchisees, with a focus of driving cost savings for our Franchisees
• Assist in deployment of new Flex vendor management software and services, as well as other new programs that the team makes available to Franchisees
• Assist in developing Stakeholder Management Plans for all our accounts, including aligning appropriate service offerings based on Franchisee’s size and needs
• Attend conferences as requested and present service offerings to internal stakeholders and Franchisees
  
  

YOU’RE WHO WE’RE LOOKING FOR IF YOU:

• Have experience in finance, accounting, consulting, HR services, revenue management and technology
• Have mastery of Excel and PowerPoint
• Successful at managing, predicting, and analyzing budgets
• The ideal candidate will have experience managing collections with multiple vendor services
• Comfortable delivering executive level financial presentations
• Experience in CRM platforms. Salesforce experience highly desired
• Have knowledge of Marriott's brands, culture, business goals
• Knowledge in websites and managing them (Wordpress experience is a big plus)
• Demonstrate strong time management, executive presence, and self-starter/entrepreneurial approach
  
  

EDUCATION EXPERIENCE REQUIREMENTS

Required:

• High school diploma or GED; 6 years’ experience in hospitality, finance, accounting or revenue management
• or
• 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, Finance, Accounting or related major;
• 3-5 years’ experience in the hospitality and finance
  
  

Preferred:

• Experience in a high-growth HR services business affiliated with a Fortune 500 Company
• Ability to see trends and make valuable contributions to how we address them.
• Experience with complex services or solutions
• Knowledge of project management and being comfortable with being a part of many moving projects at once
  
  

The pay range for this position is $39.03 to $61.20 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.