What are the responsibilities and job description for the Hotel General Manager position at Marriott International?
Additional Information
Job Number 25059763
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Bellingham Hotel & Conference Center, 714 Lakeway Drive, Bellingham, Washington, United States, 98229VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Providence Hospitality Partners . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Hotel General Manager
Lead a team of dedicated hospitality professionals in delivering outstanding guest experiences and operational excellence. As a Hotel General Manager, you will oversee all aspects of the hotel’s day-to-day operations, ensuring seamless service, financial success, and a culture of hospitality. You’ll have the opportunity to drive strategic initiatives, mentor a high-performing team, and shape the guest experience at every touchpoint. If you are a dynamic leader with a passion for service, a keen business acumen, and a talent for inspiring teams, this is your chance to make a lasting impact.
What will you do?
The General Manager is responsible for directing and coordinating activities of the hotel to obtain optimum efficiency and economy of operations and maximize profits. The hotel general manager plays a pivotal role in guest satisfaction by ensuring high standards of service delivered by Marriott brands, addressing guest and associate concerns promptly, and constantly seeking ways to enhance their experience. This role involves overseeing all departments to ensure they work in harmony and productively.
Plans, develops and implements organization policies and goals
Coordinates activities of departments within the hotel to ensure operational efficiency
Directs and coordinates promotion of hotel services to develop new markets, increase share of market, and obtain competitive position in industry
Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget
Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required
Directs preparation of directives to Regional Director of Operations outlining policies, programs, or operational changes that need to be implemented
Promotes hotel within local associations
Performs other related duties as assigned by management
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees within the department(s)
Indirectly supervises employees within the department(s)
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
About you:
Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated ability to balance department efficiency and service excellence
Willingness to assist employees in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills
Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performance
Demonstrated ability to lead and motivate employees with confidence in work processes and goals
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and guests
Demonstrated ability to work well with cross-functional groups
Ability to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously.
EDUCATION AND EXPERIENCE:
Bachelor's degree required
One to two years of previous General Manager experience at a hotel
COMPETENCIES:
Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Delegation--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results
Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to stand and walk
Frequently required to sit
Continually required to utilize hand and finger dexterity and visual acuity to operate computer equipment and/or use a keyboard
Occasionally required to lift/push/carry items less than 25 lbs.
What’s in it for you?
Medical, Dental, and Vision Insurance
Short-Term and Long-Term Disability
Company paid Basic Life and AD&D Insurance
401(k) with Company match
Paid Time Off and State required sick pay
8 Paid Holidays
Hotel discounts by brand
About Us:
Four Points Bellingham is centered amid popular downtown attractions, in Bellingham, WA. The Four Points is a haven of contemporary comfort in a full-service hotel setting. Dining features Chinuk for breakfast or in B-Town Kitchen and Raw Bar under our heated, covered patio for lunch and dinner, consistently voted Best of the Northwest by Bellingham Alive. Our family hotel in Bellingham offers a location near many of Bellingham's most popular waterfront activities and is just a mile from Western Washington University, Peace Health, St. Joseph Medical Center and a short drive from BP and Phillips 66 at Cherry Point. Create and innovate in more than 11,000 square feet of conference space, enhanced by expert event planners, custom catering menus and complimentary shuttle service.
Proudly managed by Providence Hospitality Partners, based in Denver, Colorado, and founded in 2002, our company strives to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.
Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
The salary range for this position is $105,000.00 to $110,000.00 annually.
This company is an equal opportunity employer.
frnch1
Job Number 25059763
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Bellingham Hotel & Conference Center, 714 Lakeway Drive, Bellingham, Washington, United States, 98229VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Providence Hospitality Partners . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Hotel General Manager
Lead a team of dedicated hospitality professionals in delivering outstanding guest experiences and operational excellence. As a Hotel General Manager, you will oversee all aspects of the hotel’s day-to-day operations, ensuring seamless service, financial success, and a culture of hospitality. You’ll have the opportunity to drive strategic initiatives, mentor a high-performing team, and shape the guest experience at every touchpoint. If you are a dynamic leader with a passion for service, a keen business acumen, and a talent for inspiring teams, this is your chance to make a lasting impact.
What will you do?
The General Manager is responsible for directing and coordinating activities of the hotel to obtain optimum efficiency and economy of operations and maximize profits. The hotel general manager plays a pivotal role in guest satisfaction by ensuring high standards of service delivered by Marriott brands, addressing guest and associate concerns promptly, and constantly seeking ways to enhance their experience. This role involves overseeing all departments to ensure they work in harmony and productively.
Plans, develops and implements organization policies and goals
Coordinates activities of departments within the hotel to ensure operational efficiency
Directs and coordinates promotion of hotel services to develop new markets, increase share of market, and obtain competitive position in industry
Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget
Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required
Directs preparation of directives to Regional Director of Operations outlining policies, programs, or operational changes that need to be implemented
Promotes hotel within local associations
Performs other related duties as assigned by management
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees within the department(s)
Indirectly supervises employees within the department(s)
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
About you:
Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated ability to balance department efficiency and service excellence
Willingness to assist employees in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills
Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performance
Demonstrated ability to lead and motivate employees with confidence in work processes and goals
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and guests
Demonstrated ability to work well with cross-functional groups
Ability to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously.
EDUCATION AND EXPERIENCE:
Bachelor's degree required
One to two years of previous General Manager experience at a hotel
COMPETENCIES:
Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Delegation--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results
Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to stand and walk
Frequently required to sit
Continually required to utilize hand and finger dexterity and visual acuity to operate computer equipment and/or use a keyboard
Occasionally required to lift/push/carry items less than 25 lbs.
What’s in it for you?
Medical, Dental, and Vision Insurance
Short-Term and Long-Term Disability
Company paid Basic Life and AD&D Insurance
401(k) with Company match
Paid Time Off and State required sick pay
8 Paid Holidays
Hotel discounts by brand
About Us:
Four Points Bellingham is centered amid popular downtown attractions, in Bellingham, WA. The Four Points is a haven of contemporary comfort in a full-service hotel setting. Dining features Chinuk for breakfast or in B-Town Kitchen and Raw Bar under our heated, covered patio for lunch and dinner, consistently voted Best of the Northwest by Bellingham Alive. Our family hotel in Bellingham offers a location near many of Bellingham's most popular waterfront activities and is just a mile from Western Washington University, Peace Health, St. Joseph Medical Center and a short drive from BP and Phillips 66 at Cherry Point. Create and innovate in more than 11,000 square feet of conference space, enhanced by expert event planners, custom catering menus and complimentary shuttle service.
Proudly managed by Providence Hospitality Partners, based in Denver, Colorado, and founded in 2002, our company strives to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.
Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
The salary range for this position is $105,000.00 to $110,000.00 annually.
This company is an equal opportunity employer.
frnch1
Salary : $105,000 - $110,000
