Golf Outside Ranger/Starter - PT (Seasonal)

Job Description

LINCOLNSHIRE, IL

JOB TITLE: OUTSIDE SERVICE-RANGERS

JOB ACCOUNT #: 64122041

DEPARTMENT: GOLF

REPORTS TO: DIRECTOR OF GOLF

ISSUE DATE: JANUARY 1, 2017

Pay Range: $15.00

Part Time Benefits

• Employee Discount
• Marriott Travel Discount
• Paid Time Off - Sick
  
  

PURPOSE AND PERFORMANCE GOALS

Perform highest level of customer service to Crane’s Landing customers. Make sure players begin play at

their assigned tee time and monitor/maintain pace of play around the course. Treat guests & fellow

associates with respect and friendliness at all times.

Essential Duties And Responsibilities

Essential duties and responsibilities include the following (other duties may be assigned):

Customer Service

• Address and report any safety issues immediately.
• Acknowledge and greet customers with a smile and in a friendly manner
• Know and conduct yourself with proper golf etiquette
• Be sensitive to the customer's need and make eye contact
• Be familiar with problem solving alternatives and reporting procedures
• Call customers by their name whenever you know it
  
  

General Duties

• Address and report any safety issues immediately.
• Report to golf shop and review the day’s tee sheet.
• Starter will be stationed at first tee and ensure that players start at their assigned time.
• Provide information regarding the course, pace of play expectations, and other rules.
• Make rounds driving the course to monitor players are remaining in their assigned groups, keeping their order, and playing in a timely fashion.
• Remind players who violate course rules of expected conduct. Report any issues to the golf shop staff.
  
  

Miscellaneous Duties

• Maintenance/cleanliness of parking lot/outside clubhouse.
• Change/fill water in coolers on course.
• Organizing and staging pull-carts
• Be available to contribute to team as needed.
  
  

Other Contributions To Team As Necessary.

SUPERVISORY RESPONSIBILITIES – not applicable

Education And/Or Experience

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience

Language Skills

May be required: to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills

May be required: to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.

REASONING ABILITY

May be called upon: to apply common sense understanding to carry out simple one- and two-step instructions; to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License.

PHYSICAL DEMANDS

Frequently walks, talks or hears. Occasionally sits, climbs, balances, and stoops. Occasionally lifts up to 25 pounds.

HOURS

Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including

weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.

• Associates are held accountable for all duties of job -
  
  

Acknowledgement

I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing

herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.