What are the responsibilities and job description for the Front Desk Manager position at Marriott North Charleston?
- Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
- Prepares work schedules in accordance with forecasted occupancy
- Supervises day to day activities of front desk, bell, and van drivers staff
- Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
- Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
- Works side by side with front desk associates when necessary to provide outstanding guest service
- Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
- Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
- Confers closely Front Office Manager at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Experience
Preferred- 1 year(s): Prior front desk management
Education
Preferred- Associates or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help
