What are the responsibilities and job description for the Front Desk Manager position at Residence Inn by Marriott?
About Us
At Residence Inn & Suites Charleston Riverview, we take pride in delivering warm hospitality and exceptional service to our guests. Conveniently located near downtown Charleston, our extended-stay hotel offers a welcoming atmosphere for travelers looking for comfort and convenience. We are seeking a Front Office Manager to lead our front desk team and ensure a seamless guest experience.
Job Summary
As the Front Office Manager, you will oversee the daily operations of the front desk, ensuring that all guest interactions reflect our commitment to excellence. You will be responsible for training and leading the front desk team, handling guest concerns, and maintaining operational efficiency while fostering a positive work environment.
Key Responsibilities
- Team Leadership – Supervise, train, and mentor front desk associates to deliver outstanding customer service.
- Guest Experience – Ensure each guest is welcomed warmly and that any issues or requests are handled professionally and efficiently.
- Operations Management – Oversee front desk procedures, including reservations, check-ins/check-outs, billing, and night audit processes.
- Problem Resolution – Address guest concerns and escalate issues when necessary to maintain high service standards.
- Financial Oversight – Manage front office budgets, monitor revenue, and control costs to maximize profitability.
- Collaboration – Work closely with housekeeping, maintenance, and other departments to ensure a smooth hotel operation.
- Compliance & Safety – Ensure front desk operations comply with brand standards, local laws, and company policies.
Benefits:
- Medical, dental, and vision insurance
- Employee, Friends & Family Hotel Discounts for both Marriott & Hilton.
- Retirement savings plan with 401K (4% match)
- Employee-Provided and Voluntary Life Insurance
- Generous Paid Time Off program
- Annual Performance and Merritt based Raises
- Bonus Potential
- Paid Holidays
- Employee Wellness Program
- Fitness Reimbursement ($100 quarterly)
- Merritt and performance based annual raises
- Career Development Program to Enhance Skills and Advance Careers
- Educational Support: Rama Scholarship Program: Potential financial assistance for the college education of children of qualified associates.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
