What are the responsibilities and job description for the Front Desk Manager position at Marriott Residence Inn Downtown Flagstaff?
Overview
We are seeking a dedicated and experienced Front Desk Manager to oversee the daily operations of our front desk at a Residence Inn hotel. The ideal candidate will possess exceptional customer service skills, a strong background in hotel management, and the ability to foster positive guest relations. As the first point of contact for our guests, you will play a crucial role in ensuring their experience is seamless and enjoyable.
Responsibilities
- Manage front desk operations, including check-in and check-out processes.
- Supervise and train front desk staff to deliver outstanding customer service.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Maintain accurate records of guest information and reservations using hotel management software.
- Oversee night audit procedures to ensure financial accuracy and compliance.
- Coordinate with other departments to enhance guest experiences and resolve any issues.
- Implement policies and procedures to improve operational efficiency at the front desk.
- Ensure the front desk area is well-organized, clean, and welcoming for guests.
Experience
- Proven experience in a hotel or resort environment, preferably in a Supervisor role.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests and employees.
- Proficient in phone etiquette and knowledgeable about phone systems used in hospitality settings.
- Proven experience FOSSE is highly desired
- Familiarity with night audit processes is an advantage.
- Excellent communication skills, both verbal and written, with an emphasis on professionalism.
Join our team as a Front Desk Manager where you can make a significant impact on our guests' experiences while leading a dynamic team in a vibrant hospitality atmosphere.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Morning shift
Work Location: In person
