What are the responsibilities and job description for the Front Desk position at MC Residential Brand?
Essential Duties & Responsibilities
- Guest Interaction:
- Greet, register, and assign rooms to guests
- Issue room keys and provide escort instructions
- Communication & Administration:
- Date stamp, sort, and rack incoming mail and messages
- Transmit and receive telephone messages
- Answer inquiries regarding hotel services, dining, shopping, and local attractions
- Financial Transactions:
- Compute bills, collect payments, and make change
- Post charges such as room, food, liquor, or telephone expenses to guest ledgers
- Reservations & Coordination:
- Make and confirm reservations
- Arrange restaurant, transportation, entertainment reservations, and tours
- Security & Miscellaneous:
- Deposit guests' valuables in the hotel safe or safe deposit box
- Perform additional duties as assigned
Key Competencies
- Customer Service:
- Effectively manage difficult or emotional situations
- Respond promptly to guest needs and feedback
- Ethics & Integrity:
- Treat guests with respect and uphold organizational values
- Maintain confidentiality and trust
- Organizational Support:
- Adhere to policies and procedures
- Complete administrative tasks accurately and on time
- Dependability:
- Follow instructions and meet commitments
- Demonstrate flexibility by working long hours when necessary
Qualifications
- Experience & Education:
- 2-3 years of related experience and/or training, or equivalent combination of education and experience
- Associate's degree (A.A.) or equivalent from a two-year college or technical school
- Technical Skills:
- Proficiency with Microsoft Office (Word, Outlook, Excel)
- Familiarity with graphic design software, scheduling, and reservations systems
- Communication & Interpersonal Skills:
- Active listening, clear speaking, and effective reading comprehension
- Strong critical thinking and social perceptiveness
Physical & Work Environment Requirements
- Physical:
- Ability to occasionally lift/move up to 25 pounds
- Frequent standing, walking, sitting, and use of hands
- Sensory:
- Ability to adjust focus and process auditory information during guest interactions
- Environment:
- Work is conducted in a moderately noisy setting with a focus on efficiency and guest service
How to Apply
If you are passionate about delivering excellent guest experiences and have the skills to thrive in a dynamic hospitality environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience.
Join our team at Orchard Canyon and help create memorable stays for every guest!
Verandas Apartments is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
