What are the responsibilities and job description for the Front Office Supervisor position at Marriott Winston-Salem?
Join the Winston-Salem Marriott team, where your passion for hospitality meets incredible opportunities to thrive! Are you ready to take your Front Desk skills to the next level? Apply today!
Perks
Comprehensive benefits package (Medical, Dental, and Vision) Options; 401(K) with Guaranteed Match and generous paid time off (vacation, personal, holidays)!
Who This Job Will Appeal To:
Are you a people person with a natural leadership flair and a radiant smile? If you LOVE connecting with others and want to work for a company that values and supports its associates, this role is calling your name!
What You’ll Be Doing:
As the Front Desk Supervisor, you'll bring your hospitality expertise to the forefront by:
- Leading with Confidence: Assist in supervising daily front desk operations, ensuring the team is well-trained on guest service excellence, hotel amenities, reservation systems, and safety protocols.
- Coaching for Success: Monitor team performance and provide feedback or corrective action when needed. Escalate significant issues to management for resolution.
- Mastering the Details: Handle opening and closing shifts, follow up on guest requests, and ensure any unresolved concerns are communicated to management for follow-through.
- Creating Memorable Experiences: Conduct guest room tours, fulfill special requests, and provide concierge services to wow our guests.
- Pitching In Where Needed: Be ready to lend a hand with any other tasks that make our guests’ stay extraordinary.
What We’re Looking For:
- Marriott Experience is Required
- Skills: Strong communication, problem-solving, and multitasking abilities. Basic math, reading, and writing proficiency required.
- Flexibility: Availability to work nights, weekends, and holidays as needed.
- Physical Requirements: Able to stand for long periods, frequently lift up to 10 pounds, and engage with guests with energy and enthusiasm.
Education & Experience:
- Bachelor’s degree in a related field or equivalent combination of education and experience.
- 1–2 years of hospitality or front desk experience, with leadership exposure preferred.
What Our Associates Love About Us:
- Career Growth Opportunities: Your hard work can lead to incredible advancement within HVMG’s portfolio.
- Flexibility That Fits Your Life: Full-time and part-time schedules tailored to your needs.
- Earn Wages Early: Access up to 40% of your earned pay before payday with PayActive.
- Time to Recharge: Paid Time Off (PTO) and paid holidays.
- Comprehensive Benefits: Full healthcare coverage, including medical, dental, and vision plans.
- Plan for Your Future: A 401(k) with a guaranteed 4% match and no vesting period.
- Exclusive Perks: Discounts on hotels and food & beverage services that elevate your lifestyle.
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability
