What are the responsibilities and job description for the Front Office Supervisor position at Marriott?
Additional Information
Job Number 25034482
Job Category Rooms & Guest Services Operations
Location Courtyard Dallas Carrollton and Carrollton Conference Center, 1201 Raiford Road, Carrollton, Texas, United States, 75006VIEW ON MAP ()
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Additional Information : This hotel is owned and operated by an independent franchisee, Lowen Hospitality Management, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating / issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify / adjust billing. Compile and review daily reports / logs / contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention / Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Develop / maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers / POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education : High school diploma or G.E.D. equivalent.
Related Work Experience : At least 1 year of related work experience.
Supervisory Experience : At least 1 year of supervisory experience.
License or Certification : None
17.50 – $18.75 per hour
Carrollton's newest Hotel and Conference Center is seeking enthusiastic and energetic team members to join our culinary staff. Dallas Carrollton Courtyard and Carrollton Conference Center is a franchisee of Marriott and is owned and operated by Lowen Hospitality Management. Lowen offer's competitive employee benefits including immediate vacation pay, holiday pay, medical, dental, vision and 401K.
This company is an equal opportunity employer.
frnch1
Salary : $18 - $19
