What are the responsibilities and job description for the Overnight Front Office Manager position at Marriott?
Front Office Manager
The Front Office Manager will lead a dynamic team in delivering an exceptional guest experience at our hotel.
This role is responsible for the training, coaching, and daily operations of guest services, including front desk, reservations, and audit, as well as general guest services. The Front Office Manager sets the tone for the guest experience and demonstrates leadership by setting an example of exceptional guest service.
Responsibilities:
- Train and coach staff to provide outstanding customer service
- Manage daily operations of guest services, including front desk, reservations, and audit
- Work effectively as a team contributor on all assignments and independently
- Communicate and coordinate work efforts with the team and others to achieve outstanding guest and team member satisfaction
Requirements:
- 2 years of Front Office Manager experience in a branded hotel environment
- College degree or coursework in hospitality related field preferred
- Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms
- Fluency in English: additional languages preferred
- Superior interpersonal and customer service skills
- Full availability required, including nights, weekends, and holidays
Benefits:
- $500 sign-on bonus for eligible candidates
- 401k plan
- Health/Dental/Vision/Life/Voluntary Insurance
- TEAM and Travel Discounts
- Vacation/Well/Holiday Pay
- Career Advancement Opportunities
Estimated Salary: $27/hour
Salary : $27
