What are the responsibilities and job description for the Resort Liaison position at Marriott?
**The Concierge Role at Marriott:**
The Resort Liaison plays a vital role in creating unforgettable experiences for our guests by providing personalized assistance and exceeding their expectations.
**Key Responsibilities Include:**
- Delivering expert advice on local attractions, dining options, nightlife, and recreational activities.
- Arranging travel plans, including tours, reservations, and transportation.
- Providing assistance with services like spa appointments, tee times, tickets to special events, and restaurant reservations.
- Meeting the unique needs of each guest with empathy and understanding.
- Coordinating the delivery of guest amenities and assisting with luggage when required.
- Maintaining accurate records of guest inquiries and requests, ensuring timely follow-up and satisfaction.
- Nurturing relationships with local vendors and service providers to guarantee exceptional guest experiences.
**Essential Qualifications:**
- Proven experience as a concierge or in a similar role.
- Unparalleled knowledge of the local area, including attractions, events, and activities.
- Exceptional organizational and time management skills.
- Outstanding communication and interpersonal skills.
- Fluency in English; additional languages are a plus.
- High school diploma; degree in hospitality or related field preferred.
