Systems Analyst (EHR)

Top Skills (At least 3-5 years of experience in the following):

• Electronic Health Record (EHR) administration & support background.
• Critical Thinking Skills
• SQL/Report Writing.

Nice to Have:

• Complex Problem-Solving Skills
• Process Improvement
• Effective and Professional Communication Skills.

Project Description:

• The Systems Analyst I serves as liaison between client s Information Technology (IT) and Health and Human Services.
• The Systems Analyst I is a member of a cross-functional team where teamwork, collaboration, challenges, and continuous learning are the norm.
• The primary responsibilities of this position include managing projects, training department staff, implementing software, and supporting Health and Human Services end users.
• This position will function as an integral part of our Systems Analyst team, including answering phone support calls, coordinating problem resolution, and documenting solutions and procedures.

Key Responsibilities:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:

• Provides support for end users to solve problems or answer questions relating to department-issued hardware and software for department, and systems. Identifies resolutions to complex questions from end users in a timely, positive, and professional manner. Ensures customer concerns or needs are met. Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
• Serves as a liaison between the department staff, system staff and outside vendors.
• Coordinate IT projects with state and regional partners as required. Attends state and regional meetings as needed.
• Provide systems analysis, design, configuration, testing, and deployment of new technologies for the Department of Health and Human Services.
• Provide training on system applications to department employees at various locations both virtual and in-person. Writes and revises procedures manuals and training material.
• Provides support, analysis, configuration, development, testing, and implementation services for Electronic Health Record (EHR).
• Ensures all aspects of the EHR and related systems are operating in a highly efficient and effective manner in order to provide timely and secure access to vital systems and data.
• Reviews available software packages and makes recommendations. Reviews new products, procedures, and methods of operation.
• Maintains electronic records; reviews data for accuracy and quality assurance; monitors data to assist in meeting federal, state and local performance standards.
• Develops, maintains and monitors interfaces to other systems.
• Analyzes and evaluates user's processes and procedures for efficiency; learns and understands user's needs; requests enhancements to data systems, and recommends technology solutions.

Education/Certifications/Experience Requirements:

• Associates Degree in computer related field with three to five years of experience in computer systems
• Project coordination, system development, and strong communication abilities.
• Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

Required or Preferred Skills:

• Analyze software and design information flow; make recommendations as necessary.
• Manage multiple, concurrent projects, activities and tasks under time constraints.
• Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous improvement environment.
• Comprehend and interpret a variety of documents including letters and other correspondence, records, various internal and external reports, policy and procedure manuals, evaluations, logs, statements, etc.
• Prepare a variety of documents including general correspondence, reports, data reports, procedures, etc.
• Excellent facilitation and organizational skills.
• Strong critical/analytical thinking and problem-solving skills. Problem-solving issues and resolving conflicts.
• Effectively interface with staff at all levels and train other staff as needed.
• Use and interpret computer-related terminology and interpret department needs to programmers.
• May also require the ability to make use of descriptive statistics.
• EHR administration & support background.
• Critical Thinking Skills.
• SQL/Report Writing.
• Complex Problem-Solving Skills.
• Process Improvement.
• Effective and Professional Communication Skills.