What are the responsibilities and job description for the Store Manager- Hotel Chocolat (Armitage) position at Mars (New)?

Store Manager - Hotel Chocolat (Armitage)

Find out more about this role by reading the information below, then apply to be considered.

Location : Chicago, IL (Armitage)

Type : On-Site (Stores are open seven days a week including weekends and evenings)

Job Description :

The Store Manager- Hotel Chocolat is to lead a high performing multi-skilled retail and café team to accomplish Hotel Chocolat’s mission of ‘Making People Happy Through Chocolate’ through the delivery of the Business, Brand and People Shapers.

The Store Manager is responsible for leading and managing our Food, Beverage & Retail operation so that it is commercially successful, delivering profitable sales growth and increasing the profile of the Hotel Chocolat brand by continuously and consistently exceeding our customer experiences.

What are we looking for?

High school diploma or equivalent
5 years of previous management experience in a retail environment or within a premium retailing or food and beverage operator.
Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer preferred
Leadership skills experience which includes coaching, team development, motivation and communication.
Previous experience of leading a team of direct reports (10 )
Able to sell and lead by example by giving great customer experience.
Able to drive high performance through the beating of sales forecasts and achievement of KPI’s
Previous knowledge of Food Hygiene, Allergens and Health & Safety compliance a plus
Strong understanding of Microsoft Excel, Word, and Outlook.
A confident communicator, with the ability to recognize when you need to flex your communication style.
Previous stakeholder management experience is a plus

What would be your key responsibilities?

People

Recruiting talented and enthusiastic people who enjoy talking to and serving customers; develop and coach them to deliver profitable sales growth through a great customer experience.

Drive high performance through setting clear objectives and giving regular feedback and reviews.

Motivate your store teams to achieve their full potential and to seek continuous improvement.

Create a culture that has a can-do spirit and is constantly striving to do better.

Take responsibility to drive your own development and maintain a personal growth mindset.

Assist in developing a culture of recognition, incentive and reward within the district and wider business.

Nurture and develop your team to achieve our goals and their personal goals.

Brand

You and your team are our Brand Ambassadors, and you will share and develop your retail and cocoa knowledge to give all our customers a consistent customer experience.

Uphold the highest operational standards within your store as per our Retail Excellence standards.

Business

Understand Hotel Chocolat’s Mission and ensure that all activity within your role is aligned to this.

Know your store, your team, and your customers to create a store specific plan which makes your business profitable.

Seek out opportunities to drive sales and innovation, harnessing ideas from your team and customer feedback.

Consistently monitor your results and take action to achieve targets and deliver budgets.

Plan effective schedules to manage payroll costs.

Identify and manage risk to the business and ensure compliance with all relevant legislation, Hotel Chocolat policies and procedures.

Identify and share best practices within your store teams and with the wider Retail Management team.

Attend and contribute at District Meetings and company events.

At the direction of the District Manager, travel to and support stores within other Districts.

Collaborate effectively with stakeholders across your District and the wider business.

Support and drive company initiatives and in-store experiences.

Lead and deliver assigned projects as directed by the District Manager.

Complete other reasonable, ad-hoc duties as requested by the District Manager.

Responsible for all aspects of Health and Safety within your store.

Act as the Personal License Holder for the sale of alcohol within your stores.

What can you expect from Hotel Chocolat?

A competitive salary and incentives based on performance.

50% unlimited staff discount.

70% discount off a stay in our Hotel in St Lucia.

Open to discussions around flexible working.

A chance to work in an exciting, innovative and expanding company.

All applicants must have permanent legal authorization to work in the United States. Mars does not sponsor employment visas for this role.

This position is not eligible for relocation benefits.

The base pay range for this position is expected to be between USD 63,457.00 - USD 87,254.00.

About Us :

Mars is a family-owned business with more than $35 billion in global sales, operating in more than 80 countries.

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