What are the responsibilities and job description for the Operations Manager position at Marsden Services?
Operations Manager at Marsden Services, L.LC.
Shift: 8:30am-6pm (some work outside of these hours may be required occasionally)
Location: Multiple sites in Minneapolis-St. Paul Metro Area
Position Summary : The Operations Manager will assist in overseeing Marsden Service’s Integrated Facilities Services (IFS) operations and will lead the team in executing the highest level of customer care. The Operations Manager will oversee the training and development of the team and will provide a safe and respectful work environment for all.
Requirements:
3 years of experience leading in a complex field organization, including multi-unit management. Janitorial or other service-related industry preferred
Experience in a mobile leadership role with responsibility for a decentralized workforce multiple customers and multi-location portfolio
Experience working with a diverse population
Hours will vary and typically occur outside of normal business hours; must have scheduling flexibility to best serve our customer and the team
Must have a coaching mindset and be a champion of your team.
Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
Build authentic relationships within the organization, with customers, and with the community, executing a strong employee and customer focus
Demonstrated ability to solve complex problems
Possess personal qualities of integrity, credibility, and commitment to the organizational values
Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions and collaborate across the business
Proficient written and verbal English communication
Ability to work in a fast-paced environment with changing priorities
Job Duties:
As you might expect, operational leadership is at the heart of what your job will entail. For the most part, you’ll be:
Establishes and maintains excellent customer relations through daily contact and customer visits, taking all actions necessary to ensure completion and quality of required scope of work
Manages employees at customer facilities to ensure that customer expectations and agreed upon KPIs are met
Leads and Develops Team – Staffing, decision-making, motivating, facilitating, accountability and process improvement; Provides regular performance feedback; Develops team member’s skills and encourages growth
Provides accurate and timely information to Talent Acquisition regarding current staffing and future staffing needs; Actively participates in recruiting process with recruiters and leadership staff
Responds to customer complaints in a timely and efficient way
Ensures all associates are properly trained with a focus on long term retention and safety
Handles administrative duties to include, but not limited to: timekeeping, payroll, documentation of employee performance and safety, and maintaining inventory of necessary supplies and uniforms
Maintains a safe work environment for self and employees by enforcing the Company’s safety, recognition, and training programs
Assigns tasks to associates and inspects completed work for conformance to standards
Performs other related duties assigned by management
Why Join the Marsden Family?
Marsden Services, L.L.C., Marsden Holding Company, is a facility services provider with an unmatched reputation for operational excellence. We clean, sanitize, and service large and small businesses across the United States.
EEO Statement
Marsden is an Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment due to race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.
Shift: 8:30am-6pm (some work outside of these hours may be required occasionally)
Location: Multiple sites in Minneapolis-St. Paul Metro Area
Position Summary : The Operations Manager will assist in overseeing Marsden Service’s Integrated Facilities Services (IFS) operations and will lead the team in executing the highest level of customer care. The Operations Manager will oversee the training and development of the team and will provide a safe and respectful work environment for all.
Requirements:
3 years of experience leading in a complex field organization, including multi-unit management. Janitorial or other service-related industry preferred
Experience in a mobile leadership role with responsibility for a decentralized workforce multiple customers and multi-location portfolio
Experience working with a diverse population
Hours will vary and typically occur outside of normal business hours; must have scheduling flexibility to best serve our customer and the team
Must have a coaching mindset and be a champion of your team.
Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
Build authentic relationships within the organization, with customers, and with the community, executing a strong employee and customer focus
Demonstrated ability to solve complex problems
Possess personal qualities of integrity, credibility, and commitment to the organizational values
Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions and collaborate across the business
Proficient written and verbal English communication
Ability to work in a fast-paced environment with changing priorities
Job Duties:
As you might expect, operational leadership is at the heart of what your job will entail. For the most part, you’ll be:
Establishes and maintains excellent customer relations through daily contact and customer visits, taking all actions necessary to ensure completion and quality of required scope of work
Manages employees at customer facilities to ensure that customer expectations and agreed upon KPIs are met
Leads and Develops Team – Staffing, decision-making, motivating, facilitating, accountability and process improvement; Provides regular performance feedback; Develops team member’s skills and encourages growth
Provides accurate and timely information to Talent Acquisition regarding current staffing and future staffing needs; Actively participates in recruiting process with recruiters and leadership staff
Responds to customer complaints in a timely and efficient way
Ensures all associates are properly trained with a focus on long term retention and safety
Handles administrative duties to include, but not limited to: timekeeping, payroll, documentation of employee performance and safety, and maintaining inventory of necessary supplies and uniforms
Maintains a safe work environment for self and employees by enforcing the Company’s safety, recognition, and training programs
Assigns tasks to associates and inspects completed work for conformance to standards
Performs other related duties assigned by management
Why Join the Marsden Family?
Marsden Services, L.L.C., Marsden Holding Company, is a facility services provider with an unmatched reputation for operational excellence. We clean, sanitize, and service large and small businesses across the United States.
EEO Statement
Marsden is an Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment due to race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.
