Chief Operating Officer, MMA

Chief Operating Officer (COO)

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as the Chief Operating Officer (COO) at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As our Chief Operating Officer (COO) on the MMA National team, you’ll be a highly results-driven and accountable leader who ensures strategy is aligned with strong execution to achieve MMA’s long-term goals. Ensuring connectivity across business units, the COO is a strong collaborator with national and regional leaders in both day-to-day operations and while navigating organizational changes.

Reporting directly to the President, the COO instills a decision-making mindset that balances business needs with the impacts on our colleagues and clients to strike the optimal balance of efficiency, quality and an overall efficient operating structure. As a unifier across the business, the COO encourages an entrepreneurial mindset that is driven by the field and enabled by our national platform.

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

Strategy

Works with the President, executive team and business leaders to define and drive the company’s vision and strategic and operational goals

Communicates and understands the company’s vision, values, value propositions and culture to reinforce decisions, processes, and roles within that context

Designs and executes projects, goals, and other initiatives within context of the company’s overall vision and strategy; establishes KPIs and benchmarks to track progress and optimize results

Partners with the broader executive and senior leadership teams to ensure there are clear and executable plans in place to accomplish projects and initiatives designed to achieve long-term strategy and vision

Operational Effectiveness and Efficiency

Runs a highly effective operation across the company and within regions; actively seeks opportunities in all functional areas to optimize operations, drive scale and increase productivity

Leads the COO Strategy Team in identifying strategic and operational needs across the business to drive efficiency, quality, and a best-in-class colleague and client experience; plays a key role in gaining broad perspectives, buy-in and support from stakeholder groups to ensure our business remains field led and nationally supported

Partners with the President, CFO and broader executive team to structure annual plans to achieve efficiency targets; accountable for the on-going delivery of cost efficiencies year-over-year by eliminating unnecessary expense without impacting the quality of our client or colleague experience

Enables and promotes cross-functional collaboration nationally and regionally to ensure annual projects are clearly defined, resourced, and achievable; contemplates broad changes happening across the business to best determine implementation timelines to allow for greatest success based on competing priorities

Ensures processes start with the end in mind. Masters the most effective path to the desired result, effectively balancing the needs of the business with those of our colleagues and clients. Partners with Legal, Compliance and Controllership to ensure appropriate processes and controls are in place to mitigate business risks

Business Transformation and Change Management

Leads transformational initiatives across the enterprise in a way that’s aligned with MMA’s long-term vision and strategy

Establishes and follows change management best practices and sets an example for other leaders within the organization. Fosters an interdisciplinary approach and engages other departments to achieve outcomes

Identifies the impact of change on stakeholders and makes recommendations on how to successfully execute a change management strategy to achieve desired results

Demonstrates the ability to use project planning and tracking tools and leverages these tools to foster accountability, keep stakeholders informed, aware of key milestones and progress that is being made toward achieving desired results

Technology and Innovation

Provides executive oversight of MMA’s Information Technology team, collaborating closely with the Chief Information Officer and other leaders within the extended MMC Technology team to deliver an outstanding tech-enabled colleague experience

Manages a technology strategy and roadmap that matches current and future business needs with internal and external solutions; maintains a finger-on-the-pulse of emerging technology and cutting-edge solutions to solidify MMA’s place as a technology leader

Leads teams responsible for designing, implementing, and administering MMA’s agency management system and bolted-on technology

Leads efforts to leverage technology to increase automation, scalability, innovation and overall business results

Essential requirements :

Proven experience as a COO, or in a senior or executive level operational leadership role within a complex, large scale organization within the insurance industry

Track record of leading organizations through complex change impacting multiple business functions and geographies

Demonstrated strengths in the areas of strategic planning, setting workplace culture, organizational development, technology and innovation, and transformational change

In-depth knowledge of insurance brokerage operations across all departments and areas of the business

Data-driven mindset with strong analytical, decision making and problem-solving skills

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

To learn more about a career at MMA, check us out online : or flip through our recruiting brochure :

Follow us on social media to meet our colleagues and see what makes us tick :

The applicable base salary range for this role is $235,000 to $400,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.

Salary : $235,000 - $400,000