What are the responsibilities and job description for the Claims Consultant - Employee Health & Benefits position at Marsh & McLennan Companies, Inc.?
Company :
Marsh McLennan Agency
Description :
About Marsh McLennan Agency Midwest
Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
A day in the life.
As a Claims Consultant, you'll be responsible for managing client claims, providing expert guidance on claims processes, and ensuring timely resolution of issues. You will collaborate with clients and internal teams to deliver exceptional service and support.
Our future colleague.
We'd love to meet you if your professional track record includes these skills :
- Proficient in conducting thorough investigations of outstanding client requests and commitments, regularly reporting outcomes and next steps while interpreting and analyzing various documents, policies, and procedures to resolve complex claims issues.
- Skilled in educating clients and internal teams on best practices in claims management and perform related duties as needed
- Experienced in utilizing insurance expertise and communication skills to explain coverage terms and program options to clients and their employee plan members while collaborating with internal departments to ensure timely and cohesive service execution
- Efficient and accurate in client service by consistently following workflows, engaging internal resources, maintaining complete client files with detailed documentation, and achieving data completeness and process integrity through timely and quality execution
- Engagement in ongoing meetings with the service team to discuss accounts, renewals, and service needs while training and mentoring Claims team members, effectively communicating to establish positive client relationships, and developing strong working relationships with Producers, Account Executives, and other internal stakeholder
These additional qualifications are a plus, but not required to apply :
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include :
Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.
To learn more about a career at MMA, check us out online : http : / / marshmma.com / careers or flip through our recruiting brochure : https : / / bit.ly / 3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick :
MMAMW
MMAEHB
LI-Remote
The applicable base salary range for this role is $53,400 to $99,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Applications will be accepted until :
August 1, 2026
Salary : $53,400 - $99,400
