What are the responsibilities and job description for the Order Entry Specialist position at Marshall Air Systems?

Job Description

This is a remote position.

Marshall Air Systems is the market leader in commercial equipment for restaurant kitchens. Marshall designs and manufactures the most technologically advanced lines of hamburger conveyor broilers, conveyor toasters, food warming equipment and restaurant exhaust hoods. Marshall's gas and electric conveyor broilers are specifically designed to cook hamburgers, chicken, steak, seafood and more.

Marshall Air Systems recently was awarded vendor of the year by one of our customers and inspiring innovative award by another customer. We serve as the largest restaurant chains in the USA and many others worldwide.

Join the fast growing, award-winning team!

We are looking for a methodical order clerk to liaise with customers, document and process their orders, and ensure that the items are received on time. The order clerk’s responsibilities include quoting prices of the items ordered, finalizing shipping dates, preparing contracts, and dealing with customer complaints.

To be successful as an order clerk, you must verify customer and order information for accuracy, inform customers about shipping details, and recommend products or services that will meet customers’ needs. A top-notch order clerk will establish excellent customer relations and keep the clients informed about the status of their orders.

Order Clerk Responsibilities :

Receiving orders from customers via mail, phone, or other electronic means.
Obtaining customers’ details and billing information, and entering the information correctly on the order form.
Notifying departments when supplies of items are low, or when orders could deplete available supplies.
Informing customers about prices, shipping dates, and anticipated delays.
Preparing invoices, shipping documents, and contracts.
Forwarding information to the correct departments for delivery of the order.
Inspecting outgoing orders to ensure compliance with customer specifications.
Reviewing orders for completeness and forwarding incomplete orders for further processing.
Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments.
Recommending merchandise or services that will meet or improve upon customers’ needs.

Requirements

Order Clerk Requirements :

A high school diploma or GED.

Prior work experience in a similar field is preferred.

SAP MM experience is preferred.

Computer literacy, including word processing, spreadsheet software, and database applications.

Willingness to receive on-the-job training

An excellent rapport with customers.

The ability to handle customer complaints in a professional and calm manner.

Excellent written and verbal communication skills.

Analytical thinking, and excellent attention to detail.

Superb time management skills and the ability to coordinate team activities.

Benefits

Medical, Dental, and Vision :

Paid Time Off (PTO) :

Paid Holidays :

Floating Holidays :

Competitive Compensation :

401(k) Retirement Plan :

Company Paid Benefits :

Life insurance, short-term and long-term disability, and more.

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Order Entry Specialist

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