Experienced Customer Service and Sales Agent

This is an outstanding opportunity for the right individual!  We are searching for a creative, self-motivated individual who desires to learn, grow learn and lead. This individual must be teachable but have a high level of knowledge regarding sales and customer service as well as a knack for multi-tasking with attention to detail and organization.  This individual must be a self-starter and be individually motivated to meet specific goals.

Job Type: Full-time

Responsibilities:
· Maintaining a positive, empathetic and professional attitude toward customers at all times
· Ability to schedule and dispatch teams of technicians to various jobs utilizing critical thinking and problem-solving skills to maximize the clients experience and profits for the company

· Assist in the sales process and respond to various lead generators quickly and efficiently
· Communicate with prospective and current clients, with needed information, in a timely manner
· Know our services offered and pricing structure extremely well to be able to answer questions, provide quotes for clients, and to win jobs with a high conversion rate
· STRONG emphasis on outbound warm calls
· Process and schedule service requests in a timely fashion according to company policy
· Ensure customer satisfaction and provide professional customer support to ensure 5 start service for all clients
· Keeping records of customer interactions, transactions, comments, and complaints.
· Communicate with technicians on a regular basis and oversee route schedules for specific services.
· Providing feedback on the efficiency of the customer service process and make necessary adjustments.
· General administrative tasks as needed.

· Network with clients and other professionals to build sales for your specific area of service.
· Other duties as assigned

Education:
· High school diploma or general education degree (GED) required.

Experience:
· 1-2 years clerical/administrative experience (preferred)
· 2 years inside sales or call center sales experience (required) with ability to "close" the sale.
· Data entry experience
· Excellent verbal and written communication skills
· Familiarity in Microsoft Office applications including Word, Excel, Outlook
· Familiarity with web-based applications and apps

Other Requirements:
· 18 years or older
· Must have a valid driver’s license
· Be on time, reliable and consistent
· Follow MCS policies and procedures
· Work in a team environment (TEAM – Together Everyone Achieves More)

Preferred Skills:
· High level of professionalism and confidentiality
· Ability to stay calm when customers are stressed or upset
· Ability to be flexible given a dynamic and fast-paced work environment
· Time management skills including prioritization of multiple tasks and planning techniques
· Comfortable using computers - Microsoft Office proficient, Zoom, Teams, Loom
· Experience working with customer support

 

Compensation: $17.50 - $19.50 per hour (Bonuses are optional depending on your pay plan)

Marshall Cleaning Service serves residential and commercial properties for both interior and exterior cleaning.  Marshall is the new sheriff in town.