What are the responsibilities and job description for the EHR CLINICAL ANALYST - MARSHALL HEALTH position at Marshall Health?
Job Responsibilities :
- Provides customer support for troubleshooting and resolving technical and clinical computer issues as they relate to the use of the EHR and its components.
- Communicates clearly and effectively with the providers and staff to identify and resolve technical issues within the EHR application.
- Collaborates with both internal and external clients and staff to identify and resolve EHR issues related to connectivity, networking, and / or software / hardware changes.
- Performs duties independently and demonstrates the ability to manage multiple concurrent EHR issues.
- Monitors system activities and appropriately escalates issues to manager or vendor for effective issue resolution.
- Collaborates with teams to improve processes and looks for opportunities to automate processes and gain efficiencies.
- Manages small to medium EHR projects autonomously.
- Answers incoming support queries via phone, email, or fax as needed.
- Provides training documentation and / or training support when required.
- Participates on the informatics and data warehouse teams, providing guidance regarding clinical workflow and data elements in the EHR and related health IT systems.
- Enhances professional growth and development through participation in educational programs.
- Performs other duties as assigned or requested.
EDUCATION : Associate's degree or related Clinical Certifications required. Bachelor's degree preferred.
EXPERIENCE : Minimum 1-2 years relevant work related experience in a healthcare IT support role required. Prior working experience with EHR systems and knowledge of clinical workflows is required. Working knowledge of the clinical practice management and revenue cycle systems is desired.
