Family Service Worker

FLSA Status:  Non-Exempt

Calendar Days:  10 month

Workplace Location:  Onsite

Job Family:  301 Family Service Worker

Job Title: Family Service Worker

Division / Department:  Head Start

Supervisor:   107 Director

Date Revised:  7/25/2024

Job Summary:  Responsible for supporting families by advocating and educating; linking Head Start families to comprehensive services to meet families’ needs; act as a liaison between the school, campus personnel, parents and Head Start staff; assist in building a positive relationship with school districts and communities; collaborate with community agencies and makes referrals; conduct home visits; assist families with their individualized goals; maintain accurate data and assist with Active Supervision of Head Start children; implement the Head Start Performance standards and other program regulations.

Qualifications:  

Education/Training:       

High School Diploma / GED

Prefer college hours or Associates Degree

Prefer credential or certification in social work, human services, family services, counseling, or related field

Experience:       

At least  0-5 years of related experience.

                Knowledge / Skills:

                                Ability to build, develop and inspire teams

                                Task execution (result oriented)

                                Build and cultivate relationships

                                Excellent communication
                                Financial knowledge

                                Click here to add additional knowledge/skill requirements.

                Mental Demands/Physical Demands/Environmental Factors:

Must be able to maintain emotional control under stress

                                Work with frequent interruptions during scheduled work

                                Cooperate with staff members and outside customers

                                Ability to multi-task

                                Occasional travel and irregular hours

                                Majority of working conditions will be indoors

 Major Responsibilities and Duties:

1. Comply with ESC Administrative and Head Start Department Procedures, follow established procedures in Family Service Worker/Advocate Manual and LiveBinders
2. Maintain audit-ready records, including up-to-date case notes
3. Keep designated supervisor and Head Start campus principal or designated ISD staff informed of daily schedule, absences and late-arrivals/leaving early
4. Work closely and effectively communicate with program Component staff and stakeholders to ensure children and families receive high quality, comprehensive, integrated services
5. Work cooperatively and professionally with ISD/child care staff, parents/guardians
6. Complete reports accurately and timely as required (travel, MIS, )
7. Utilize Active Supervision strategies throughout the day and be present during assigned transition times
8. Scan documents into ChildPlus within 48 hours of receipt

Program Compliance/ERSEA & Parent Engagement:

1. Accurately complete child enrollment information
2. Maintain designated enrollment, an active waitlist and implement on-going recruitment efforts throughout the school year
3. Monitor and document daily attendance
4. Immediately update parent contact information in ChildPlus
5. Complete PFCE Outcome Assessments within established timeframe
6. Facilitate, maintain and complete individualized Family Partnership Agreements
7. Plan, attend and implement parent engagement meetings and activities
8. Continually recruit and provide training for program volunteers

Health/Safety/Nutrition:

1. Assist Health staff with screenings and parent appointments
2. Maintain and track health records and follow-up care, requesting records as needed
3. Assist parents in accessing health insurance for children
4. Scan and report immediately special dietary needs/MD documented food allergies to Health/Nutrition Support and assigned Head Start nurse, file original document(s) in child’s manila folder
5. Assist in identifying nutritional concerns of children and/or cultural preferences of parents and communicate to appropriate staff, entering documents into ChildPlus as needed
6. Obtain heights/weights of children and enter into ChildPlus
7. Submit snack, breakfast, and lunch menus monthly, and Health Inspection reports annually
8. Assist in scheduling appointments for Nutrition Specialist and parents

Education:

1. Assist with coverage in classroom, if needed, during Education reflective visits with teachers
2. Plan with and accompany teacher on home visits and field trips
3. Scan Parent Contact forms, Brigance Developmental/SE screeners into ChildPlus

Student Support Services:

1. Assist with communication between families and Student Support Services component
2. Complete Mental Health referrals in ChildPlus when requested by families
3. Submit Special Education and Mental Health Contractor sign-in sheets at the end of the month
4. Notify Disabilities staff of scheduled ECI/ARD meetings
5. Assist Disabilities staff in gathering, scanning and maintaining current ECI/ARD documentation
6. Assist the Disabilities staff in recruiting efforts to meet the 10% disabilities mandate and report suspected/newly identified/newly enrolled children with disabilities to Student Support Services Coordinator

Other:

1. Represent Region 7 ESC in a professional manner in all situations
2. Maintain confidentiality of all information
3. Regular and reliable attendance.
4. Other duties as assigned.

Salary : $36,763 - $45,197