What are the responsibilities and job description for the Patient Access Specialist position at Marshfield Clinic Health System (MCHS)?
Description
JOB SUMMARY
The Patient Access Specialist serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. This individual is to complete financial clearance activities prior to patient arrival to any Marshfield Clinic Health System (MCHS) facility to expedite and enhance the patient experience. The Patient Access Specialist activities include appointment scheduling, referral completion, authorization for visit, pre-registration, and registration. This individual will provide exceptional customer service to meet the needs of customers both internally to MCHS and externally to patients and other healthcare providers.
JOB QUALIFICATIONS
EDUCATION
Minimum Required : None
Preferred / Optional : Successful completion of a vocational technical health unit coordinator, medical office specialist, medical secretary program or related field. Successful completion of a medical terminology course.
EXPERIENCE
Minimum Required : Demonstrated proficiency utilizing a computer, telephone to include written and verbal communication skills.
Preferred / Optional : Knowledge of medical insurance and one year experience in a healthcare facility including direct patient contact and customer service.
CERTIFICATIONS / LICENSES
Minimum Required : None
Preferred / Optional : None
