What are the responsibilities and job description for the CJIT-CALL TAKER position at MARTA (Metropolitan Atlanta Rapid Transit Authority)?
Job Description
High school diploma or equivalent. Two years customer service work experience in a telephone service center preferred or desired. Should be able to quickly and effectively record information in addition to maintaining composure during stressful situations. Should be able to perform efficiently while performing multiple tasks. High level verbal communications skills are required. Must demonstrate an ability to learn and understand NCIC/GCIC rules and regulations in a relatively short period of time. Must be able to use discretion to prioritize emergency level of response.
Essential Duties And Responsibilities
Serves as the first point of contact for emergency and non-emergency calls for police, fire, emergency medical assistance and customer service. Uses specialized equipment or services such as the public address system, to communicate effectively with MARTA patrons.
Uses discretion to prioritize calls (determining nature, location and other relevant information pertaining to the call) to establish the most appropriate response solution. Effectively and accurately records information while maintaining composure during stressful situations. Receives and prioritizes calls determining nature, location and other relevant information pertaining to the call. Assist Marta patrons by providing entry through the faregates or by the issue of transfers from remote sites.
Records relevant information such as descriptions of suspects distributing to radio operators or other staff when needed. Operates non-emergency radio communications systems to include relaying information to police, fire, emergency medical services of other jurisdictions, and station managers. Responds to field units and station manager's requests according to standard operation procedures. Responsible for recording pertinent call information via CAD (Computer Aided Dispatch) system such as dispatch arrival and completion times. Operates NCIC(National Crime Information Center) and GCIC(Georgia Crime Information Center) compute information system for the purpose of verifying or entering data. Performs other duties as assigned.
Special Requirements
An official investigation into the applicant's background will be conducted including a criminal history records check. A physical examination, including drug/alcohol screen, will be required. An Awareness Statement issued by the GCIC must be signed concerning the dissemination of criminal history information.
CERTIFICATES, LICENSES, REGISTRATIONS
Must obtain Criminal Justice Information System (CJIS) certification within 30 days of employment
Americans With Disabilities Act
If you are a qualified individual with a disability, you have the right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions
Classification: Non-Exempt
Number of Openings: 2
Salary Range: $40,413-$60,620
Salary Grade: 13
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
- Position posted until a viable pool of candidates has been established*
High school diploma or equivalent. Two years customer service work experience in a telephone service center preferred or desired. Should be able to quickly and effectively record information in addition to maintaining composure during stressful situations. Should be able to perform efficiently while performing multiple tasks. High level verbal communications skills are required. Must demonstrate an ability to learn and understand NCIC/GCIC rules and regulations in a relatively short period of time. Must be able to use discretion to prioritize emergency level of response.
Essential Duties And Responsibilities
Serves as the first point of contact for emergency and non-emergency calls for police, fire, emergency medical assistance and customer service. Uses specialized equipment or services such as the public address system, to communicate effectively with MARTA patrons.
Uses discretion to prioritize calls (determining nature, location and other relevant information pertaining to the call) to establish the most appropriate response solution. Effectively and accurately records information while maintaining composure during stressful situations. Receives and prioritizes calls determining nature, location and other relevant information pertaining to the call. Assist Marta patrons by providing entry through the faregates or by the issue of transfers from remote sites.
Records relevant information such as descriptions of suspects distributing to radio operators or other staff when needed. Operates non-emergency radio communications systems to include relaying information to police, fire, emergency medical services of other jurisdictions, and station managers. Responds to field units and station manager's requests according to standard operation procedures. Responsible for recording pertinent call information via CAD (Computer Aided Dispatch) system such as dispatch arrival and completion times. Operates NCIC(National Crime Information Center) and GCIC(Georgia Crime Information Center) compute information system for the purpose of verifying or entering data. Performs other duties as assigned.
Special Requirements
An official investigation into the applicant's background will be conducted including a criminal history records check. A physical examination, including drug/alcohol screen, will be required. An Awareness Statement issued by the GCIC must be signed concerning the dissemination of criminal history information.
CERTIFICATES, LICENSES, REGISTRATIONS
Must obtain Criminal Justice Information System (CJIS) certification within 30 days of employment
Americans With Disabilities Act
If you are a qualified individual with a disability, you have the right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions
Classification: Non-Exempt
Number of Openings: 2
Salary Range: $40,413-$60,620
Salary Grade: 13
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Salary : $40,413 - $60,620
