What are the responsibilities and job description for the Jr. Computer User Support Specialist position at Martek Global Services Inc.?
Job Description
Job Description
Martek Global Services, Inc. (“Martek”) has been awarded several long-term Federal contract to provide a wide range of IT talent. Our team is seeking a Jr. Computer User Support Specialist to join our team supporting the Department of Defense (DoD) with High Performance Computing (HPC) Moderation Program and Army Corps of Engineers, Engineer Research and Development Center (ERDC) DoD Supercomputing Resource Center (DSRC) with the required education and experiences outlined below.
This position is located Wright-Patterson Air Force Base, Ohio.
Responsibilities & Duties
The Junior Computer User Support Specialist will provide technical assistance to computer users. Additional duties include :
- Provide technical assistance to computer users.
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
- Account management (establish user accounts, reset passwords)
- System level administration and troubleshooting
- Assist users with understanding software and hardware capabilities.
- Continuous performance monitoring to ensure operational capability.
- Assist in maintaining standard operating procedures.
- Perform other duties as assigned.
- Report any discrepancies to supervisor.
Educational Requirements
Additional Required Knowledge and Skills
Preferred experience in various HPC Systems and various HPC Technologies.
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