What are the responsibilities and job description for the Inside Customer Support Representative position at MARTIN BROTHERS DISTRIBUTG CO?
We are currently looking for an Inside Customer Support Representative in Cedar Falls, IA. If you are interested in a career in sales, service, leadership, and teamwork and you love helping customers reach their full potential, Martin Bros. might be the perfect fit for you! This is a customer service focused role.
What You'll Be Doing:
Provide legendary customer service
- Identify customer needs and provide solution based support
- Maintain a consistent and positive image when interacting with customers
- Have strong verbal and written communication skills when interacting with customers through multiple communication channels such as phone, email and chat.
- Demonstrate patience and problem-solving abilities in customer interactions
Serve as a vital link between customers and departments
- Advise customers of all changes affecting orders
- Assess the needs of customers and engage the proper team member to meet expectations
- Participate in trainings to remain knowledgeable on product offerings, industry updates, and internal processes
- Understand how different departments interconnect and contribute to overall customer satisfaction
Engage in customer care and departmental goals
- Be willing to assist team members as needed, even on tasks outside their primary responsibilities
- Adapt readily to changing team dynamics and workloads
- Collaborate efficiently with different departments to ensure customer needs are met
- Go the extra mile for the customer while balancing what is profitable for the organization