What are the responsibilities and job description for the Inside Customer Support Representative position at MARTIN BROTHERS DISTRIBUTG CO?
Martin Bros. Distributing is looking for customer-driven, solutions-focused champions who have a vested interest in making an impact in a third generation, family and employee-owned organization.
Thanks to a strong foundation established three generations ago, Martin Bros. Distributing is well known throughout the Midwest as a company that delivers “Foodservice with a Difference through Legendary Customer Service.” It is our mission to serve our valued customers in all segments of business by exploring and uncovering the business needs of clients and understanding how our range of products and services can help them grow their business. Our commitment to strong core values drives our decision-making and is reflected in our strong and united culture.
We are currently looking for an Inside Customer Support Representative in Cedar Falls, IA. If you are interested in a career in sales, service, leadership, and teamwork and you love helping customers reach their full potential, Martin Bros. might be the perfect fit for you! This is a customer service focused role.
What You'll Be Doing:
Provide legendary customer service
- High level of product knowledge
- Maintain a consistent and positive image when interacting with customers
- Friendly, helpful, and understanding handling of all customers
- Identify customer needs and provide solution based support
- Innovative solutions and approaches
Serve as a vital link between district sales representative, the company, and the customer
- Serve as a liaison between customers and departments
- Advise customers of all changes affecting orders
- Facilitate communications with company in order procedures
- Follow through on customer issues, ranging from billing, products, and services
Engage in Customer Care and Departmental Goals
- Interact and communicate in a professional, positive and efficient manner
- Problem solve customer issues, ranging from billing, products and services
- Provide accurate order entry, update customer order guides and be a general information source, always striving for 100% order accuracy
- Engage in ongoing product and insight training
