Job Description
Job Description
Job Description
Job Title : Receptionist
Dept : Sales
Supervisor : Manager :
Paygrade :
Job Type :
Full Time
Updated : 10 / 23 / 2023
FLSA Class. : Non-Exempt
Purpose & Description
The Receptionist is an inside supporting member of the office staff. The Receptionist primary focus will be on answering incoming calls and assisting incoming visitors by offering them a positive, professional experience. Any visitor should leave feeling good about their visit to Martin Docks, Inc.
Skills & knowledge
- How to maintain a positive attitude even in stressful situations.
- Strong organizational, multi-tasking, attention to detail.
- Documentation management.
- Skilled in digital technology and how to multi-task in them.
- Proficient in Microsoft Office and CRM.
- Knowledge of proper customer service protocols.
- Professional in manners, dress and thought process.
Tasks & Activities
Answer incoming phone calls promptly and provide basic customer service and call routing.Attendance, punctuality, and following a dedicated schedule.Greet visitors and assist them in finding the associate they came to see. Offer refreshments and keep them comfortable until the associate comes to assist.Log notes of every customer call, walk in or communications you are a part of in CRM.Manage and maintain office equipment.Keep assigned areas properly and thoroughly clean.Check daily refreshment station, paper and toner for copier, and bathroom tissue, towel, soap and restock as needed.Participate and contribute to monthly staff meeting.Perform basic functions such as getting mail ready, copying, proofreading documents, updating spreadsheets, etc.Generally assisting any administrative department as requested.Manage, stock and order office supplies, and order food for company meetings.Take payments of incoming customers by check, credit card. You may accept cash payments under $1000. Over $1000, please see the accounting department or any other authorized person to accept payment.Judgement & Problem Solving
Listen patiently to complaints or requests and refer to the appropriate department.Requires a calm attitude, and sound problem solving, especially in stressful situations.Able to anticipate a person’s needs by their gestures, motions, or words.Ability to think creatively about tasks or information you want to change or improve upon, develop a plan, and execute.Requirements & work setting
This is largely a sedentary role, however, some restocking of kitchen and bathroom items, organizing files, opening file cabinets, cleaning, as necessary.Requires standing, sitting, bending, walking, pushing, pulling, and leaning, squatting, repetitive motions to perform general office duties and cleaning.Professional office environment. Role routinely uses standard office equipment such as computers, phone, scanners, copiers, fax machines, etc.Must speak, write, read, understand, and communicate clearly in English.Education & Experience
High School Diploma or equivalent.One year Customer Service / receptionist experience.Type 35 words per minute and computer literate.Proficient in 10-key.Prefer experience in Microsoft Office, CRM, or any sales software programs.DISCLAIMERS
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
