Operations Manager

Job Description

Martin Environmental Services, Inc. is looking for an Operations Manager. This person will be responsible for supervising the collections activities for multiple lines of business within Hauling. The Operations Manager will oversee the commercial, residential, roll-off (industrial) and/or container delivery and pick up as well as portable toilet operations.

The Operations Manager oversees drivers and helpers and works with the General Manager to implement tactical initiatives to drive excellence. They will ensure adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards.

Responsibilities:

Understand and provide leadership to achieve and communicate about safety goals and objectives.

Work to remove unsafe conditions or situations from drivers' routes.

Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.

Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.

Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

Understand missed pickup goals and meet or exceed expectations related to those goals.

Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.

Interact with customers to solve and rectify any issues and improve the overall customer experience.

Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.

Lead drivers to exceed productivity goals and expectations for all routes.

Create, modify and improve routes to maximize density and improve efficiency.

Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.

Execute other operational plans to help achieve or exceed the division's budgeted goals.

Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.

Create a collaborative, communicative team environment and drive employee engagement with the Company.

Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.

Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.

Qualifications:

Direct and Supervise staff.

Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.

Is collaborative; builds and works with teams.

Creative thinker who challenges conventional solutions.

Demonstrates and promotes safety and ethical behavior

3 year of lead or supervisory experience.

What You'll Enjoy:

Competitive salary (BOE)

Competitive benefits

Multiple and flexible medical plans

PTO program

Paid Holidays

Retirement program and company match

Employee engagement events

Martin Environmental Services is a waste management company committed to delivering innivative waste management solutions to customers and communities supported by our team of employees. We are committed to setting the standard in the services we provide.