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Ready Mix Dispatcher/Customer Service Rep | Dallas, TX

Martin Marietta
Dallas, TX Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 4/27/2025

Description

To learn more about Martin Marietta and our ONE team, visit careersthatcrush.com .

Are you ready to start a new career with a LEADER in the industry and WORLD CLASS team!

What we offer :

  • Competitive Annual Salary with OT Opportunity
  • Annual Salary Increases
  • PTO Available as of DAY ONE
  • Opportunities to grow with company
  • 401(k) plan with company match
  • Employee Pension plan (at no cost to employees)
  • Full Medical, Health & Wellness Benefits start on FIRST DAY

Position Summary

Under the direction of the Dispatch Manager will ensure timely delivery service and optimum fleet utilization based on cubic yards per driver hour. Must be able to learn and perform basic dispatching responsibilities.

Requirements

  • Learn to type tickets to Ensure timely delivery
  • Learn to monitor jobs : determine if delivery rates are correct; if jobs can be started earlier, or where there are delays on PM jobs
  • Inform shop of trucks with mechanical problems
  • Inform maintenance of plant problems
  • Assist Drivers in finding job sites
  • Get assistance to Drivers in emergencies
  • Inform Customer Representatives of problems on jobs that need their expertise and / or assistance
  • Wash out Drivers as early as possible
  • Learn to take orders for current day and / or future delivery as needed
  • Learn to make moves or changes in orders for customers
  • Other duties as required
  • Learn to determine if order is in schedule for next day
  • Learn to verify with shop on number of trucks available for next day
  • Inform Customer Representatives about problems with next days business
  • Attend safety meetings
  • Work to improve relations with customers
  • Other duties as required
  • Minimum Education and Experience

  • High School Diploma or equivalent
  • Associate or Bachelor's degree in a related field from an accredited university or college.
  • Experience in Ready Mix / Concrete or related industries.
  • Experience in high volume call center setting
  • Knowledge, Skills and Abilities

  • Sales aptitude in dealing with customers
  • Demonstrates good negotiating skills and displays empathy
  • Uses good verbal communication skills and telephone technique
  • Ability to plan, organize, execute, and troubleshoot
  • Proven record of dependability
  • Good attention to detail
  • Analytical and decision making capabilities
  • Must be a team player
  • Must be able to work in a stressful environment with multiple and conflicting demands
  • Must be a self-starter and a team player
  • Must be willing and able to learn all aspects of the Automated Dispatch System
  • Physical & Travel Requirement

  • Must be able to communicate clearly on telephone
  • Must be able to use office equipment including PC, adding machine, fax machine, printers, etc. for up to 12 hours per day.
  • Must be able to sit for long periods of time
  • Must be able to work in office environment
  • Must be able to work up to 12 hours per day for extended periods.
  • Must be able to do occasional local travel for site visits, support or trainings.
  • DISCLAIMER

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

    A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials - including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

    At Martin Marietta, we strive to work with the best and the brightest - those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

    In return, we offer a highly competitive benefits package, including :

  • Medical
  • Prescription Drug
  • Dental
  • Vision
  • Health Care Reimbursement Account
  • Dependent Care Reimbursement Account
  • Wellness Programs
  • Employee Assistance Plan
  • Paid Holidays and Vacation
  • 401(k) with Company matching
  • Pension
  • Salary Continuation - Short-Term Disability
  • Long-Term Disability Options
  • Employee Life Insurance
  • Spouse & Dependent Life Insurance
  • Business Travel Accident Insurance
  • Direct Deposit Payroll
  • Educational / Tuition Assistance Plan
  • College Scholarship Program - for dependent children
  • Matching Gift Program
  • New Auto Purchase Discount Plans
  • At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    At Martin Marietta we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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