Key Account Service Manager

Marubeni Transport Service (MTS) is an asset based third-party logistics (3PL) provider of freight and transportation logistics, outsourcing solutions, and information services. We have an extensive network of motor carrier services in North America with employees nationwide. MTS is a subsidiary of Marubeni Corporation.

Our customers have access to our trucks as well as a network of 66,000 transportation providers worldwide that include contract motor carriers, railroads, air freight carriers and ocean carriers. Our transportation services help businesses around the world optimize the handling, movement and management of their shipped goods. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

ROLE PURPOSE

The Key Account Sales & Service Manager is responsible for handling the company’s important key clients’ daily operations. This position develops and expands relationships with the customers while understanding their supply chain needs and seeking continuous business expansion.

MAIN RESPONSIBILITIES

• Oversees daily operations, including load coverage, customer care, delivery, billing, and reporting.
• Participates in meetings with Key Account members, management, other departments, and customers. Creates and presents reports for customers and management.
• Frequently meets with customers in person to maintain and develop the relationship and address customer needs and to cultivate a strong relationship with the customers.
• Leads business reviews with clients to discuss performance, issues, and opportunities.
• Advises clients on domestic and international transportation and logistics.
• Analyzes client data and market conditions to support strategic decision-making.
• Identifies and resolves client issues. Ensures customer inquiries are answered promptly
• Negotiates rates and service contracts.
• Supervise a team of employees that supports the Key Account departmental function.
• Trains internal staff and customer team members as needed.
• Reports notable daily external and internal events to the Department Manager.
• Acknowledges, plans, and executes assignments in a timely manner.
• Generates and reviews daily, weekly, and monthly reports for internal and external purposes. Reviews staff KPIs and addresses gaps to fulfill department duties.
• Conducts special projects assigned by the manager.

Qualifications:

• Bachelor’s Degree preferred
• 5 plus years of logistics distribution and transportation experience
• 2 years in managing and supervising a team
• Domestic and international sales experience preferred but not required
• This position requires the ability to travel up to 30% of the time. Travel could be more during the initial training period.
• Must have excellent communication skills both verbal and written.
• Must possess excellent customer service skills.
• Must possess the ability to communicate professionally with all levels of customers and internal senior leadership.
• Must possess strong negotiation and problem-solving skills
• Must possess the ability to identify opportunities for business development.
• Must be proficient in Power Point and other Microsoft Office Platforms
• Possess leadership and staff development skills
• Possess knowledge in logistics, supply chain, and OTR (Over-The-Road) distribution