What are the responsibilities and job description for the Call Center Dialer Management Product Owner (Acqueon)- Remote position at Marvel Infotech?
Role : Call Center Dialer Management Product Owner (Acqueon)
Location : Remote
Skill : Acqueon, IVR platforms - Twilio, Product Owner
Seeking an experienced and driven Product Owner specializing in Call Center Dialer Management with a deep understanding of Acqueon's platform and its integration with contact center solutions like Twilio. This role will serve as the key liaison between business stakeholders, technical teams, and third-party vendors to optimize outbound and inbound dialing strategies, improve customer engagement, and ensure the seamless operation of the Acqueon suite. The ideal candidate will have a strong background in product ownership, call center technologies, and Agile development methodologies.
Key Responsibilities :
1. Product Vision & Strategy :
- Define and maintain the product vision and roadmap for the Acqueon Dialer and Call Center Management solutions.
- Collaborate with stakeholders to align dialing strategies with organizational goals and customer engagement objectives.
- Identify new opportunities to enhance call center operations through Acqueon's capabilities.
2. Requirement Gathering & Prioritization :
3. Collaboration & Communication :
4. Implementation & Support :
5. Data-Driven Optimization :
Preferred Qualifications :
Experience in healthcare, financial services, or other regulated industries
Knowledge of CRM systems, IVR platforms - Twilio, and other contact center technologies.
Hands-on experience with Acqueon's campaign manager, analytics, and reporting tools.
Knowledge of Agile frameworks, including experience working with Scrum teams.
Certifications in Acqueon, Agile Product Management (e.g., CSPO, SAFe), or equivalent.
Hands-on experience in journey orchestration and omnichannel contact strategies.
