What are the responsibilities and job description for the Commercial Service Technician position at Marvel Refrigeration?
Description
Now Hiring
Commercial Service Technician
Location: Greenville, Michigan
Employment Type: Full time, Salary
Reports to: Customer Service Manager
Join a team focused on designing high-quality products from prototype to production. Marvel Refrigeration is looking for a Commercial Service Technician, who excels in a fast-paced environment, has a passion for the manufacturing process, and has the personal drive to meet project timelines in this hands-on role. Marvel creates American crafted undercounter refrigeration & ice products for home and outdoor—since 1892.
Perks you can expect from Marvel:
- Competitive benefits package including 401(k) matching, and paid holidays.
- Free to all full-time employees is life insurance, short and long-term disability insurance.
- Tuition reimbursement to help grow your career skills and knowledge.
Expected Hours of Work:
- This position is full-time. The general scheduled workdays are Monday through Friday, plus overtime when required.
Position Overview:
The Commercial Service Manager will be based out of our Greenville headquarters. This position will coordinate all aspects of post-sale support with our commercial customers. This position will be working with our Commercial U-Line brand.
Responsibilities:
Field calls from consumers and dispatch 3rd party technical service customers to solve technical issues.
- Develop and maintain a network of 3rd party technical service partners.
- Support our internal service trainer.
- Assist in managing service parts inventory and ensuring adequate supply.
- Keep management well-informed about issues and problems.
- Provide decisions regarding warranties for issues in the field and execute RMA processes as required.
- Maintain customer service history in customer database.
- Coordinate with Engineering and Quality Management regarding unsolved and recurring problems to ensure continuous process and product improvement.
- Works effectively as a team member with other members of management and staff and outside servicers.
- Required to travel up to 20% both domestically and internationally.
Requirements
Qualifications:
- Prior experience servicing commercial products is required.
- Experience in customer service is essential.
- Proficient in English; Good knowledge of additional languages will be a definite plus.
- Working knowledge of MS Office
- Outstanding communication and negotiation abilities
- Excellent organizational and leadership skills
- Ability to work under pressure.
- Excellent verbal and written communication skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to troubleshoot and properly diagnose appliances and provide solutions to servicers
Working Conditions:
- Office based and Engineering Lab
- 8-hour shifts
- Monday- Friday
- Up to 20% Travel
