Desktop Support Engineer Laptop Refresh Specialist

Title: Desktop Support Engineer Laptop Refresh Specialist

Location: Houston, Texas (Must work all 5 days a week onsite and be willing to travel to different locations in Houston) No remote- no exceptions- no hybrid.

Duration: 2-3 Months

Project: Desktop Support

Work Authorization: Any

Position Overview:

The role involves planning, scheduling, and executing the replacement of end-user devices, ensuring minimal disruption while maintaining data security, asset tracking, and compliance with IT policies. The candidate will work closely with stakeholders to coordinate deployments, decommission old devices, and provide end-user support.

We are seeking a Desktop Support Engineer with hands-on experience in laptop refresh projects. This role will focus on device deployment, user profile migration, troubleshooting, and asset management during a large-scale hardware refresh initiative. The candidate will be responsible for installing, configuring, and supporting new laptops. This role also requires travel to remote locations as part of the deployment process.

Key Responsibilities:

• Perform end-to-end OS deployments
• Configure user profiles and ensure a smooth onboarding experience.
• Transfer user data securely from old to new devices.
• Troubleshoot hardware/software issues during deployment.
• Coordinate with end users to ensure minimal downtime.
• Maintain detailed records of deployments and issues.
• Provide post-deployment support and escalate major issues as needed.
• Adhere to project timelines and quality standards.
• Travel to remote office locations as required for onsite deployments.

Skills	No. of Years of Experience	Detailed Write Up
Total no. of years of experience
Minimum 3 Years of experience IT deployment, asset management, or a related field
Prior experience in large-scale laptop deployment projects.
Hands-on experience with SCCM, Microsoft Intune, and Autopilot for device imaging and configuration.
Strong understanding of IT security compliance and data wiping methodologies.
Experience with inventory management systems and asset tracking.
Excellent communication skills for coordinating with end-users and stakeholders.
Strong troubleshooting and problem-solving skills for resolving deployment issues.
Ability to manage multiple deployments efficiently and meet project deadlines.
Willingness to travel to remote locations as needed.
Preferred: Microsoft Certified: Modern Desktop Administrator Associate.
Preferred: CompTIA A or equivalent hardware certification.
Preferred: ITIL Foundation Certification.

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