Manager of Environmental Services

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary Directs daily operation of the Housekeeping, Communications, Linen and MFB Inn programs to maintain the facilities in sanitary and orderly conditions. Establishes work methods and schedules. Performs hiring and discipline actions. Manages special project work schedules. Maintains sufficient inventory of supplies for staff. Accepts additional responsibility for special assignments and projects. Supervises weekend and evening schedules through Head Housekeeper, Lead and Assistant Lead contact persons.

Essential Job Responsibilities

• Monitors daily operations and work procedures in accordance with the established policies of each area; handles service complaints for all departments.
• Plans work schedules and assigns hours and areas of work to insure adequate service.
  • Maintains department records including time cards, work schedules, vacation schedules, requisitions, and other documentation as necessary.
  • Assists in managing related purchased service activities (grounds, snow removal, window cleaners, etc.) as they relate to department responsibilities.
  • Manages seasonal activities and programs.
  • Provides daily direction for Head Housekeeper, Lead and Assistant Lead in delegation of tasks.
  • Strong skill sets in conflict management.
  • Able to revise facility tasks through both area cleaning and team cleaning programs.
• Provides regular training programs for all support services department and Inn employees including general department orientation, chemical safety training, cleaning procedures, and all department policies.
• Inspects and evaluates the physical condition of MFB facilities.
  • Conducts regular housekeeping quality inspections and rounds of all shift areas ensuring that quality control standards are maintained and recorded.
  • Recommends painting, repairs, furnishings, and relocation of equipment. Also, recommends reallocation of space to improve sanitation, appearance, and efficiency.
  • Assists and directs moving and arranging of furniture.
• Maintains stock and equipment inventory including handling, processing, and requisitioning. Insures that adequate cleaning supplies and equipment are available for staff.
  • Investigates and tests new materials, equipment, procedures and techniques to improve operations.
  • Handles contacts with vendors.
  • Keeps chemical inventory file up to date.
  • Performs continuous chemical and equipment training to EVS staff.
• Conducts staff meetings and meets with other departments to coordinate support services activities.
• Assists in preparing of the department budget and establishing department policies.
• Manages human resource related areas.
  • Conducts all housekeeping department and Inn performance evaluations and individual goal setting.
  • Recruits for open departmental positions through Hospital recruiting department utilizing behavioral based interview questions and techniques
  • Reviews applications, interviews, and recommends appointments to the Director of Facilities Services.
  • Completes all related paperwork.
• Leadership Must-Haves will be followed for patient and staff interactions:
  • Embrace Diversity, Equity and Inclusion, by:

Treating everyone with dignity and respect

Opening more doors to opportunities for underrepresented cultures

Growing talent and people

Evaluating and eliminating disparities

Taking action against injustices, bias and racism

Honoring our differences and how to collaborate

Educating staff, patients and the communities we care for

Restoring Hope and Freedom, together

• Rounding
• Thank You Notes
• Employee Selection/Peer Interviewing
• Key Words at Key Times
• AIDET® Promise
• Standards of Behavior

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• High school graduate or equivalent required, Associate or Bachelor’s degree in business management related field preferred.
• Strong management skills necessary to effectively supervise and train employees
• Requires information management skills to communicate, explain, interpret, and present data.
• Must have basic knowledge in Microsoft Word, Excel, and PowerPoint, able to create/modify spreadsheets, and documents.

Physical Requirements for Essential Job Qualification

None

Occasionally

(Less than 1/3)

Frequently (1/3 to 2/3)

Majority (More than 2/3)

Remain in a stationary position

Traverse or move around work location

Use keyboard

Operate or use department specific equipment

Ascend/Descend equipment or ladder

Position self to accomplish the Essential Functions of the role

Receive and communicate information and ideas for understanding

Transport, position, and/or exert force

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Compensation based on experience, starting from $25.40.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.