What are the responsibilities and job description for the Remote Reservations Agent position at Maryland Center for Hospitality Training?
Job Summary:
We are looking for a Remote Reservations Agent to assist customers with hotel and travel bookings. You will handle reservations, provide information on availability, and ensure a seamless booking experience.
Key Responsibilities:
- Process hotel and travel reservations via phone, email, and online platforms.
- Provide guests with accurate information on room availability, rates, and special offers.
- Modify or cancel reservations as needed.
- Handle customer inquiries and resolve booking-related issues.
- Maintain detailed records of reservations and payments.
Requirements:
- Experience in hotel reservations or customer service preferred.
- Strong communication and problem-solving skills.
- Familiarity with reservation software (e.g., Opera, Amadeus) is a plus.
- Ability to manage multiple bookings efficiently.
- Willingness to work flexible shifts, including evenings and weekends.
Salary : $23 - $25