What are the responsibilities and job description for the MVA Branch Manager II - Field Operations position at Maryland Department of Transportation?
Executive Service
This position serves at the pleasure of the Appointing Authority
Current vacancies exist within Talbot and Wicomico County only
The Motor Vehicle Administration (MVA) is seeking dynamic, progressive candidates with a focus on delivering premier customer service with innovative ideas and solutions.
The MVA Branch Manager is responsible for assisting in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.
Responsibilities include:
- Planning, leading, directing, organizing, and overseeing assigned branch operations, audits, compliance, and premier customer service
- Working with employees to solve problems for customers
- Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
- Acting as a change agent within the MVA
- Developing workflow efficiencies
- Working in a union environment
Ideal candidates will possess:
- Ability to analyze data to inform organizational decisions
- Excellent critical thinking skills
- Experience managing and adjusting the staffing levels of large teams to fit business needs
- Excellent people skills and customer service experience
- Excellent written and verbal communication skills
- Ability to give input and implement changes to policy and procedure
- Desire to act as a public servant, providing premier customer service
- Three (Assistant Manager)/Five (Manager) or more years of leadership experience, preferably in a fast-paced, customer-focused environment
- Two (2) years of experience working in the State or Federal Government
MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits
Qualifications
PREFERRED QUALIFICATIONS
Education: Possession of a bachelor's degree from an accredited college or university.
Experience: Three (3) years of experience managing the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.
OR
Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.
Note: Additional management or supervisory experience as described above may be substituted on a year for year basis for the required education at the rate of one year of management or supervisory experience for thirty credit hours of education, for up to four years of the required education.
Licenses & Certifications
Employees in this classification will be assigned duties that require the operation of a motor vehicle. Employees assigned such duties must possess a Class C motor vehicle operator's license valid in the State of Maryland.
