What are the responsibilities and job description for the MVA Assistant Branch Manager II - Field Operations position at Maryland Department of Transportation?
MVA Assistant Branch Manager II - Field Operations (Grade 18)
Executive Service
This position serves at the pleasure of the Appointing Authority
Open Recruitment
Current vacancies exist within Talbot and Wicomico County only.
The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions.
The MVA Assistant Branch Manager II - Field Operations is responsible for assisting the MVA Branch Manager in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.
Responsibilities include:
- Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
- Working with employees to solve problems for customers
- Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
- Acting as a change agent within the MVA
- Developing workflow efficiencies
- Working in a union environment
Ideal candidates will possess:
- Excellent critical thinking skills
- Experience managing and adjusting the staffing levels of large teams to fit business needs
- Excellent people skills and customer service experience
- Excellent written and verbal communication skills
- The ability to give input and implement changes to policy and procedure
- Desire to act as a public servant, providing premier customer service
- Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment
Two (2) years of experience working in the State or Federal Government
Qualifications
PREFERRED QUALIFICATIONS
Education: Possession of an Associate of Arts degree from an accredited college or university.
Experience: Three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.
OR
Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.
Notes:
1. Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience.
2. Additional experience as described above may be substituted on a year for year basis for the required education at the rate of one year of experience for thirty credit hours of education, for up to two years of the required education.
Licenses & Certifications
Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
