Coordinator, Student Outreach and Support

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Job Title : Coordinator, Student Outreach & Support

Department : Student Outreach & Support

Division : Student Affairs

FLSA Status : Non-Exempt

Reports to : Assistant Director, Student Outreach & Support

Grade : 4

Union : SEIU Local 500

Hourly Range :  $ - $

General purpose : Responsible for supporting and managing general referrals for SOS & ADS, providing non-clinical case management student support for SOS and assisting with registration for ADS. Provides data keeping and performs administrative duties at both offices. Reports to the Assistant Director of Student Outreach and Support (SOS).

SOS staff interact extensively with students and the primary role of the position is to be available to MICA students and  community members for in-person meetings .

This is a 12-month position.

Summary of Essential Functions :

This position provides non-clinical case management through appropriate interventions, referrals and follow-up services. This position serves as a liaison to students requiring interventions and / or who are in need of additional resources to succeed.

This is a critical and complex role which blends the functions of individual student consultation, program coordination of student referrals and intake, maintenance of student cases, and problem-solving / advocacy in addressing factors which contribute to student retention and improve student student success.

Essential Duties & Responsibilities :

Monitor and triage SOS & ADS student referrals to appropriate office and office processes.

Respond to daily email and telephone inquiries from Students, Parents, Faculty and Staff regarding student concerns.

Meet with students to provide one-on-one non-clinical case management sessions to address individual extenuating circumstances that may impact their persistence and retention at MICA

Monitor & manage a student caseload related to recommended or required courses of action compliance

Outreach, communicate and coordinate with faculty regarding student support concerns.

Co-chair CARE meetings with campus partners and participate in institutional retention committees to assist with the determination of students who are in need of case management

Meet with ADS students to conduct intake meetings and finalize accommodation plans as well as provide executive functioning coaching to students registered with ADS

Assist with temporary short term disability case management

Assist in processing Medical Withdrawals and assist with negotiation between students and faculty on extended  illness and other legitimate absences that may lead to assignment extensions and Incompletes Contracts.

Perform administrative duties, maintain case notes and confidential records relating to the operation of the ADS & SOS office

Create content for ADS and SOS office websites

Advise students on available assistive technology resources (Kurzweil, Glean, etc.) to support and enhance learning  and support / success

Partner with ADS Learning Specialist to facilitate ADS / SOS annual art exhibition

Develop, participate in, and attend ADS / SOS outreach events, the DAPi honor society, to establish a supportive presence to MICA students,  faculty and staff

Present general information about ADS / SOS services to groups of prospective and / or current students and their  families

Partner with the student academic success team to ensure that students are utilizing academic support programs and services.

Collaborate with Campus Safety to assist students who experience safety issues and concerns on the MICA campus  or in the nearby Baltimore community

Problem solve and advise students who are having financial difficulty in collaboration with Financial Aid and Student  Accounts

Participate in hospital follow-up and discharge meetings if indicated

As a member of the student success team, assist with campus events as assigned, including but not limited to : New  Student Orientation, Parent & Family Weekend, and Commencement.

Serve as a liaison to other divisional areas of the College as needed; serve on campus committees within the Student Success Initiative, research trends, and perform project work

Participate on the Food Access Committee and tabling for the Committee

Participate in Baltimore Collegetown Network Case Managers professional development meetings

Represent Student Outreach and Support at College events on campus, attend professional conferences and workshops, network with other  institutions and organizations

Perform other related duties as assigned

Knowledge, Skills, & Abilities :

Ability to maintain the confidentiality of highly sensitive student information; ability to manage and distribute information appropriately

Strong interpersonal skills and the ability to work collaboratively with a diverse group of students, faculty, and staff;   ability to interact with a wide variety of constituencies on and off-campus

Ability to manage calmly and deliberately students in crisis and identify the appropriate support resources

Demonstrated ability to problem-solve, manage multiple responsibilities, and respond effectively in a fast-paced  environment

Ability to take initiative, exercise good judgment, and execute sound decision-making skills

Ability to communicate professionally both orally and in writing with careful attention to detail

Ability to advocate for student success

Ability to multi-task and manage a large and diverse caseload

Ability to work well with a diverse range of constituents (staff, faculty, students, parents, and off campus providers)

Knowledgeable in Microsoft Office, Adobe, Learning and Database Management Systems (Canvas, AIM, Maxient) as well as knowledge of adaptive and assistive technology and technology supporting learning accessibility (Apple, Android and Google accessibility features, etc.)

Demonstrated organizational skills

Strong skills understanding student development theory and behavior management

Demonstrated knowledge and skills in supporting and serving a diverse student community.

Minimum Qualifications :

Associate's Degree

Direct experience working with diverse student populations

Excellent written and oral communication skills

Excellent skills in collaboration and interpersonal relationship development

Preferred Qualifications :

Bachelor's Degree in higher education, education, psychology, sociology, public health or related field

Demonstrated experience working with distressed student populations

Experience in higher education case management related to student concerns

Broad knowledge of mental health care and services, crisis management / prevention, suicidal assessment, educational  outreach to students, staff, faculty, and parents / guardians

Experience collaborating and interacting with multiple organizations and agencies

Understanding of the needs of student artists

Experience working in an arts and design educational context

Reporting to this position : no direct reports.

Conditions of Employment : Satisfactory Background Check results

Physical demands and work environment : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands : While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (may be adjusted depending on position)

Work environment : While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.

Required training : Handbook orientation, Anti-Harassment, Hazard Communication, Emergency Plans & Fire Prevention, Personal Protection Equipment. (additional training may be added, SEE : EHS Manager training schedule)

Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.