Medical Office Clerk I

Title of Job: Medical Office Clerk I - Clinic

Status/FLSA Status: Non-Exempt, Hourly

Reports to: Lead Medical Office Clerk

Location: Havana/Mason City/Manito Medical Associates

Date: March 13, 2025

Primary Function:

To ensure effective and accurate greeting and scheduling of patients to best meet the patients’ medical needs and to maximize use of the medical resources to maintain medical record files and medical reports in an orderly and retrievable manner; to collect daily receipts

Responsibilities:

• Provides assistance, guidance and direction to visitors and patients, in person and over the phone, in a manner that is designed to yield a high level of customer satisfaction.
• Schedules appointments within the Electronic Medical Record System according to established policy and procedures.
• Monitors patient flow through reception and works with healthcare team to minimize wait time and delays.
• Responsible for customer satisfaction. Accountable for achieving quality standards.
• Utilizes the electronic medical record/billing system to performs several key billing procedures which may include but are not limited to entry/verification of patient demographics, collection of patient co-payments, charge entry, charge adjustments, collections at the time of service and cash management according to established policy and procedures. Assists in the clinic financial performance.
• Answers incoming telephone calls, ascertains caller information and transfer to appropriate party or takes a message utilizing phone notes in the Electronic Medical Record System as appropriate.
• Responsible for several tasks related to the flow of paper through the office. This may include, but not limited to: working with incoming mail, pulling medical records for appointments when necessary, assisting with billing requests and reports, filing of key components in the paper medical record and filing paper chart medical records
• Complies with all reimbursement rules and regulations, including Corporate compliance Plan, complies with established clinical policies/procedures and safety standards.

Qualifications:

• High school graduate or equivalent.
• Ability to communicate effectively, both verbally and in writing.
• Previous medical receptionist; clerical experience preferred.
• Excellent guest relations skills.
• Demonstrate ability to learn the Electronic Medical Record System (EMR) within sixty days (60) of system implementation or new hire.
• Demonstrate ability to learn procedures regarding electronic document management which includes but is not limited to document scanning, document manipulation utilizing the Zeta Fax, etc.
• Basic computer skills and/or previous experience with electronic medical records highly desirable.

Physical Demands/Work Environment:

• Use a computer, monitor and keyboard and/or mouse to document patient related charting and data entry.
• Perform a full range of body motions, including handling and lifting computer laptops, charts as necessary. Manual and finger dexterity and eye/hand coordination are required in using the computer, typing and filling out forms.
• Stand for extensive periods of time on hard and soft floors.
• See and hear to normal range with correction.
• Work under stressful conditions
• Communicate with people of all professional and social levels who may themselves have a communication disability or other difficulty.
• Communicate to groups and individuals in person, in writing or by means of telephone.
• The ability to read documents in print and computer format in English. Recognition of forms, symbols and figures sufficient to create final product is essential to this position.
• The ability to sit in one location for moderate periods of time while communicating in person or by phone.
• Movement takes place daily from work area/office to another work area/office within the facility. Some files or printed material are often carried along.
• Ability to stoop, bend, kneel, crouch and lift objects weighing up to 50 pounds.