What are the responsibilities and job description for the Applications Analyst I position at Mass General Brigham (Enterprise Services)?
The Applications Analyst I is responsible for supporting the Dana-Farber Cancer Institute (DFCI) within the Mass General Brigham (MGB) Digital Department as part of the Clinical Ancillary Systems (CAS) team. This role focuses on implementing and supporting laboratory systems, including Epic Beaker, Sunquest, instrument integration, and middleware, to ensure seamless lab operations across DFCI and its satellite locations. The analyst will collaborate closely with lab operations staff, vendors, and the user community to ensure that laboratory applications meet clinical and operational needs. The role also includes testing, interface support, troubleshooting lab instruments, and managing small projects.
The incumbent will be expected to perform site-level testing and quality assurance of the applications s / he supports; work with the end-users and vendors on updates and workflow changes; resolve hardware issues pertaining to lab instrumentation and devices integrated to Epic Beaker; participate in / lead Epic integration testing; and manage small projects as well as perform the duties of an individual contributor on project teams.
Sunquest lab and collect support will be required as DFCI moves away from the Sunquest lab system to Epic Beaker.
This position will primarily support the main campus lab, however, the person in this role will also be expected to assist with the labs at the regional campuses operated by DFCI when needed.
Key Responsibilities
Epic Beaker Implementation & Support :
- Participate in the Epic Beaker implementation as part of the site-based
project team, focusing on lab build, instrument connectivity, testing, and go-
live support.
workflows and laboratory instrument software.
troubleshooting and workflow optimization.
Laboratory System Support :
transition to Epic Beaker.
associated devices.
complex middleware configurations.
Testing and Quality Assurance :
applications and workflows.
Project Management :
laboratory systems.
Regional Campus Support :
consistent workflows and system functionality.
On-Call Support :
hours support for critical lab systems.
Hybrid work environment. Required to be present on site at main campus three days per week.
Education
Bachelor's Degree in Lab Information Systems, Computer Science, or Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Licenses and Credentials
MLT ASCP Certified helpful, but not required
Experience
Related IT healthcare experience and / or laboratory operations experience in an IT environment 0-1 year required
Knowledge, Skills and Abilities
Physical Requirements
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
