Operations Coordinator, Operating Room

Operations Coordinator, Operating RoomOperations Coordinator, Operating Room Apply remote type Onsite locations Boston-MA time type Full time posted on Posted 2 Days Ago job requisition id RQ4001918 Site : The General Hospital CorporationAt Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and / or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.Job SummaryThe Operating Room Coordinator serves as a communication link for the main Operating Room. Responsibilities include but are not limited to management of communications in a constantly evolving, fast paced environment focused on professional and expedient customer service. This position requires the ability to prioritize and work daily with minimal direction.QualificationsPRINCIPAL DUTIES AND RESPONSIBILITIES : Customer ServicePromotes the philosophy of professional and effective customer service to all individuals.Maintains a professional and assistive working relationship with Dept. of Nursing staff, Anesthesia staff, ancillary departments, and management.Can optimally assist visitors in the OR, including patients and families, salespeople, students, etc.Can problem tackle and / or seek assistance with problem solving using surrounding knowledge of situations in an effective manner.Will always maintain patient confidentiality.Will answer blood bank call light in an appropriate time frame.Will assist employees and visitors with accurately securing their belongings in lockers while on the unit. This includes the assignment of lockers.Will ensure that all patients belongings including valuables and assistive devices are handled according to MGH policies and procedures.Will ensure that patient charts and x-rays are handled in the fashion consistent with MGH policies and procedures.Will practice and assist with the implementation of all MGH policies, procedures, and systems.CommunicationsCommunication must be, always, professional and effective to improve a positive working environment.OC will assist in the maintenance of communications between the individuals in the OR rooms and all staff including Dept. of Nursing personnel, the Anesthesia floorwalker and Administrative Coordinator, doctors and surgeons, and the main blood bank.There must be an even higher focus on effective communication with the scheduled resource nurse and the anesthesia staff administrator as cases are either booked or changed.Team Leaders for each service need to be advised when a case is booked, changed, or cancelled. All other appropriate personnel also need to be advised when cases are booked, changed, or cancelled including but not limited to transplant teams, on-call and trauma teams.Must have a solid understanding of scheduling cases which includes knowing which cases can be scheduled and during which hours, the substitution of cases, and the utilization of specific rooms for specific cases.Must be able to handle a very heavy telephone volume (Gray Desk) and a light telephone volume in the Satellite Blood Bank.Will be able to assist with the day-to-day non-clinical operations and environmental issues for the Dept.Will act as a liaison to assist with patient information via the Same Day Surgery Unit, the Post Anesthesia Care Unit, Intensive Care Units, in patient units, etc.DocumentationWill assist in the transcription of the Nursing Assignments and break / lunch lists.Will assist with the finalization of the Perioperative Nursing Status Reports by acting as a communications liaison between the Operations Coordinator, Nurse Manager, and Nursing Personnel.Will schedule cases on to the wait list completing all required fields, communicating to the appropriate personnel, and entering the case into the computer into the Dynamic Scheduling Application.Uses the accurate codes for entering cases into the Dynamic Scheduling System.Sets up and maintains the master schedule of case progression on paper copy while ensuring the computer is in sync with the master paper copy.Ensure all vital individuals are advised and given copies of finalized schedules.Accurately completes requisition slips for required blood and blood products ensuring accurate and full information.Ensures that all products from the Main Blood Bank sent to the Operating Rooms are appropriate and accurate.Ensures that blood samples sent to the Blood Bank are wrapped appropriately with the initials of who drew the sample.Checks the pneumatic tube system on a regular basis.Captures patient charge slips from the various area of the Main Operating Rooms and sets them in chronological order.Assists with filing the sponge count / instrumentation accountability sheets daily.ScheduleDay (7am-3pm / 7am-7pm), Evening (3pm-11pm), and Night (7pm-7am, 11pm-7a)Rotational holiday and weekend scheduleWhat do we have to offer?Shift differential for evening, nights, and weekends.Full comprehensive benefits packet, inclusive of travel discounts, MBTA subsidy and health savings.Employee Perks, Weekly pay, and retirement package.QualificationsHigh School Diploma or equivalent experience or GED required; Associate degree preferred.Medical or health care experience desirable, but willing to train otherwise qualified candidates.Strong digital literacy and the ability to learn new systems and procedures.Effective interpersonal and communication skills.Strong customer service orientation and the ability to interact with diverse groups of patients, staff, and providers.Demonstrated ability to solve basic patient and practice problems.Medical terminology strongly preferred.Only candidates who meet all these requirements will be considered.Additional Job Details (if applicable)Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to providing our employees with an exciting and fulfilling career.Our culture is one of teamwork, innovation, and diversity. We believe that by working together, we can achieve outstanding things. We are also committed to providing our employees with a work-life balance that allows them to thrive both authoritatively and personally.If you are looking for a significant and exciting career in medicine, then Mass General Hospital is the place for you!Remote TypeOnsiteWork Location90 Blossom StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftRotating (United States of America)EEO Statement : The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law.#J-18808-Ljbffr