Clinic/Practice Assistant II

Site: The General Hospital Corporation

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Job Summary

The PSC II for the Psychiatry Infusion Clinic is a per diem, weekday evening position reporting to the Administrative Manager of Procedural Services. This position is expected to fulfill the administrative needs for the clinicians in the clinic, including patient check-in, payment collection, infusion scheduling, and other administrative and organizational tasks as needed. He or she will serve as the face of the clinic and will ensure smooth clinical operations. This position requires discretion and professionalism, as well as experience with and sensitivity to the psychiatric patient population.

Qualifications

Patient Check-In, Scheduling, and Payment Collection

• Greet patients and families and welcome to the clinic
• Process self-pay payments according to protocol and before checking patient in
• Manage patient check-in within EPIC and let patients know that an infusion nurse will be with them shortly
• Keep track of patients who “no show” to a scheduled infusion appointment and email to Clinic Director at the end of each shift
• Call patients scheduled for the next clinic session to confirm their upcoming infusion appointment
• Schedule and reschedule patient appointments as needed
  
  

Clinic Administration

• Work closely and collaboratively with the clinic’s Medical Director, psychiatrists, infusion nurses, and anesthesiologists
• Assist in proper handling and filing of patient consent forms when necessary
• Maintain clinic calendar in Outlook that denotes which psychiatrist, anesthesiologist, nurse, and PSC is scheduled to work each clinic session
• Maintain clinic staff contact list including pagers, work and mobile numbers
• Update and maintain vital documents in the shared drive
• Provide assistance to patients and families and answer questions as needed
• Help maintain a warm and caring clinic environment
• Other administrative tasks and projects as assigned
  
  

The Psychiatric Infusion Clinic operates evenings, from 5:00 PM until 10:00 PM and Saturdays 8:30AM – 12:30PM.

PSCII Schedule: Per Diem, as needed, 1-3 shifts per month

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience

office experience 2-3 years required

Knowledge, Skills And Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
  
  

Additional Job Details (if Applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)
  
  

Remote Type

Onsite

Work Location

15 Parkman Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.