What are the responsibilities and job description for the Clinic/Practice Assistant, OBGYN and Midwifery- Northampton/Amherst position at Mass General Brigham?
Site: Mass General Brigham Medical Group Western Massachusetts, Inc.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Comprehensive and sensitive health care as unique as you: That’s what you’ll find at Cooley Dickinson Medical Group ObGyn & Midwifery, no matter your stage of life or state of health. We’re dedicated to moving health care forward in the Pioneer Valley with a full range of services, including pregnancy, childbirth and midwifery services as well as comprehensive gynecology care and breast health services.
Our Programs And Services Include
Adolescent GYN Health/First GYN exam
Childbirth Center
Care for trans men, genderqueer and gender-nonconforming individuals
Contraceptive Management (birth control)
Fertility counseling and treatment, intrauterine insemination, reproductive health
Gynecology
Mammography
Menopause Care
Midwifery Services
Minimally Invasive Surgery
Obstetrics (pregnancy care)
Osteoporosis Care (bone health)
Pelvic Floor disorders
Reproductive Endocrinology
STI/sexually transmitted infections
Urinary Incontinence (loss of bladder control)
Vaginal/Vulvar diseases and disorders
This specialty has offices in 2 locations:
22 Atwood Drive, Northampton
170 University Drive, Amherst
This role will be split between both of our locations.
Job Summary
We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite. The schedule consists of 4,10-hour days (Monday through Friday) from 7:30am to 6:00pm. These team members serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. This role is primarily focused on front desk support and answering phones with a mix of administration support as well!
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!
Qualifications
Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Two years experience in a medical/physicians office setting and/or experience with insurance benefits. 2-3 years preferred
Knowledge, Skills And Abilities
Remote Type
Onsite
Work Location
22 Atwood Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
Mass General Brigham Medical Group Western Massachusetts, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Comprehensive and sensitive health care as unique as you: That’s what you’ll find at Cooley Dickinson Medical Group ObGyn & Midwifery, no matter your stage of life or state of health. We’re dedicated to moving health care forward in the Pioneer Valley with a full range of services, including pregnancy, childbirth and midwifery services as well as comprehensive gynecology care and breast health services.
Our Programs And Services Include
Adolescent GYN Health/First GYN exam
Childbirth Center
Care for trans men, genderqueer and gender-nonconforming individuals
Contraceptive Management (birth control)
Fertility counseling and treatment, intrauterine insemination, reproductive health
Gynecology
Mammography
Menopause Care
Midwifery Services
Minimally Invasive Surgery
Obstetrics (pregnancy care)
Osteoporosis Care (bone health)
Pelvic Floor disorders
Reproductive Endocrinology
STI/sexually transmitted infections
Urinary Incontinence (loss of bladder control)
Vaginal/Vulvar diseases and disorders
This specialty has offices in 2 locations:
22 Atwood Drive, Northampton
170 University Drive, Amherst
This role will be split between both of our locations.
Job Summary
We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite. The schedule consists of 4,10-hour days (Monday through Friday) from 7:30am to 6:00pm. These team members serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. This role is primarily focused on front desk support and answering phones with a mix of administration support as well!
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!
Qualifications
Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Two years experience in a medical/physicians office setting and/or experience with insurance benefits. 2-3 years preferred
Knowledge, Skills And Abilities
- Required.
- Computer proficiency required.
- Microsoft office applications preferred with ability to learn new software.
- Preferred.
- Highly developed communications and interpersonal skills, working with diverse population.
- Work independently, be self-directed and contribute as a member of a team.
- Anticipates challenges and develops and implements strategies for addressing them.
- High level of service delivery.
- Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
- Attention to detail.
Remote Type
Onsite
Work Location
22 Atwood Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
Mass General Brigham Medical Group Western Massachusetts, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
