What are the responsibilities and job description for the MEDICAL ASSISTANT II- Hybrid- Longwood Ave position at Mass General Brigham?
Accurately performs the intake process using two patient identifiers, this includes checking vital signs, blood pressure, height, and weight. Documents all results into Epic.
Reviews and documents allergy and smoking status
Performs medication reconciliation following BWPO and BWH standards; this includes reviewing the patient's medication list and documenting/updating as needed.
Enters prescription renewal requests in Epic using the prescription renewal queue making sure to enter all pharmacy information and medication names in coded format.
Ensures PROMS, and practice specific paperwork are completed, helps complete them if necessary.
Reviews practice policies and procedures with new patients
Performs patient education around virtual visits.
Responsible for managing the prescription renewal line, ensures all patient's requests are handled in a timely manner. This includes management of prior authorizations.
Maintains excellent customer service.
Assists patients in completing appropriate releases of information forms.
Ensures equipment is properly maintained; communicates issues to the practice manager.
Communicates to the practice manager when supplies must be reordered.
Administrative Duties and Responsibilities:
Provides direction for those scheduled appointments, ensuring correct date/time, location, and visit expectations are set including those related financial matters and sending new patient brochures.
Performs and documents all triage and coordination interactions in Epic and in accordance with BWH and Department procedures
Adjusts templates and daily schedules as needed; add clinical time to physician's schedules to accommodate patients as needed.
Maintains confidentiality and complies with professional ethics according to professional and Departmental standards
Facilitates the appropriate and efficient use of hospital and community resources.
Function as a front desk Practice Assistant II (check-in/check-out responsibilities etc.) when required. Competently perform all duties and responsibilities indicated in the front desk Practice Assistant II job description.
Responsible for communicating inventory needs and opening/closing functions. This would include communication of staples supplies, turning on/off lights, ensuring that photocopier and fax have paper etc.
Other responsibilities as needed.
Reviews and documents allergy and smoking status
Performs medication reconciliation following BWPO and BWH standards; this includes reviewing the patient's medication list and documenting/updating as needed.
Enters prescription renewal requests in Epic using the prescription renewal queue making sure to enter all pharmacy information and medication names in coded format.
Ensures PROMS, and practice specific paperwork are completed, helps complete them if necessary.
Reviews practice policies and procedures with new patients
Performs patient education around virtual visits.
Responsible for managing the prescription renewal line, ensures all patient's requests are handled in a timely manner. This includes management of prior authorizations.
Maintains excellent customer service.
Assists patients in completing appropriate releases of information forms.
Ensures equipment is properly maintained; communicates issues to the practice manager.
Communicates to the practice manager when supplies must be reordered.
Administrative Duties and Responsibilities:
Provides direction for those scheduled appointments, ensuring correct date/time, location, and visit expectations are set including those related financial matters and sending new patient brochures.
Performs and documents all triage and coordination interactions in Epic and in accordance with BWH and Department procedures
Adjusts templates and daily schedules as needed; add clinical time to physician's schedules to accommodate patients as needed.
Maintains confidentiality and complies with professional ethics according to professional and Departmental standards
Facilitates the appropriate and efficient use of hospital and community resources.
Function as a front desk Practice Assistant II (check-in/check-out responsibilities etc.) when required. Competently perform all duties and responsibilities indicated in the front desk Practice Assistant II job description.
Responsible for communicating inventory needs and opening/closing functions. This would include communication of staples supplies, turning on/off lights, ensuring that photocopier and fax have paper etc.
Other responsibilities as needed.
Qualifications
Education
Degree: High School Diploma or Equivalent Required or Associates Degree and Medical Assistant Certification preferred
Can this role accept experience in lieu of a degree? No
Licenses/Certifications
Basic Life Support [BLS] Certificate - Preferred
Certified Medical Assistant- Preferred
Work Experience:
Direct MA experience or medical field work - 1 Year Min Required
Schedule: Full-time Time of Day: days 7:30am-4pm Standard Hours: 40 Shift: Day Job
