MEMBER EXPERIENCE ADVISOR - SCHWARTZ CENTER

Description : ABOUT US :

The Schwartz Center for Compassionate Healthcares mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with approximately 600 hospitals in the US, Canada, Australia and New Zealand as members, and another 320 hospitals / systems conducting Schwartz Rounds throughout the UK and Ireland. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Centers strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual / home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient / family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our membership. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU :

You have an understanding of the healthcare landscape and experience in healthcare. You recognize the myriad challenges facing the healthcare workforce and healthcare organizations today. You have customer service and relationship-building skills. You have strong communication and interpersonal skills. You love coaching, mentoring, and collaborative problem-solving. Youre comfortable interacting with people at all levels within a healthcare organization, from the front line to the c-suite. Youre resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. Youre a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK :

Member Experience Advisor (MEA) is responsible for partnering with Schwartz Center members to ensure their programs such as Schwartz Rounds and Stress First Aid are successful across the member base. This includes regular communication with members, supporting new and current members in implementing Schwartz Center programs. The MEA reports to the Senior Director of Programs and coordinates efforts with the Schwartz Center membership team.

• Partner with the Assistant Director of Programs and the Training Specialist to manage the program training and implementation for Schwartz Center programs

Support the successful implementation, leadership, and sustainability of Schwartz Center programs at member organizations

Advise Schwartz Center members on integration of Schwartz Center programs into their workforce well-being strategies

Qualifications :

WE'RE A GOOD FIT IF YOU HAVE :

BA / BS and a minimum of 10 years of relevant experience (masters degree preferred)

EEO Statement

Massachusetts General

Hospital is an Equal Opportunity Employer.

By embracing diverse skills, perspectives and

ideas, we choose to lead. Applications from protected veterans and

individuals with disabilities are strongly encouraged.

Primary Location MA-Boston-MGH Portland St

Work Locations MGH Portland St 205 Portland Street Boston 02114

Job Professional / Managerial

Organization Massachusetts General Hospital(MGH)

Schedule Full-time

Standard Hours 40

Shift Day Job

Employee Regular

Job Posting Dec 17, 2024