What are the responsibilities and job description for the Referral Coordinator, Multispecialty - Lawrence position at Mass General Brigham?
About Us
A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five sites located in the Merrimack Valley, Pentucket Medical provides access to care 7 days a week.
Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you!
Are you ready to join our team?
The Opportunity
We are seeking a full-time Referral Coordinator to support our Referral Coordinator Team located at 500 Merrimac Street, Lawrence, 01843. This Referral Coordinator supports specialties including Internal Medicine, Pulmonary, Cardiology. Endocrinology, Nephrology and Allergy. The desired schedule is Monday through Friday from 8:30am to 5:00pm with the expectation that employees will be onsite for all hours worked.
Responsibilities
- Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
- At the conclusion of the visit, referral coordinators schedule any follow-up tests and/or procedures, specialty appointments, and provide patients with the necessary information needed to schedule external specialty appointments.
- Process all prior authorizations.
- Schedule internal specialty appointments.
- Fax all pertinent information to all external physicians for appointments that are scheduled.
- Maintain patient confidentiality.
- Other duties as assigned.
Qualifications
- A combination of education and experience may be substituted for requirements.
- A minimum of a high school diploma or GED.
- A minimum of 1 year of customer service experience
- Must have previous experience in a medical office environment.
- Experience handling referrals preferred.
