What are the responsibilities and job description for the Supervisor, Orthopedics and Sports Medicine - Somersworth position at Mass General Brigham?
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Our practice is located at 7 Marsh Brook Drive, Somersworth, NH 03878. We are one of the largest and most trusted providers of orthopedic care in both the Seacoast region and the state of New Hampshire. Whether our patients need a joint replacement or have suffered a traumatic injury, they can count on our team of specialists!
We have been a leader in sports medicine for more than 30 years, with practices located in Somersworth, Lee and Portsmouth. We are the official orthopedists and team physician group for the University of New Hampshire in recognition of our advanced training and ability to understand complex sports injuries.
We are seeking a full-time Supervisor to join our Orthopedics/Sports Medicine team! Under the direction of the Practice Manager, the Supervisor will coordinate various operational and administrative tasks as well as act as a liaison between providers, office and clinical staff, as necessary, to ensure the successful operation of our practices in Somersworth, Lee, and Portsmouth. Primary oversight will be in the Somersworth location where our main Orthopedics & Sports Medicine clinic operations are located, in addition to our newly established Orthopedic Walk-In Clinic. The operating hours for the main clinic are Monday-Friday 8:00am-5:00pm and the Walk-In Clinic operates Monday-Friday 8:00am-8:00pm, and Saturdays 8:00am-1:00pm. This Supervisor would oversee a team of approximately 24 staff members.
Job Summary
Coordinates and oversees the day-to-day operations of the outpatient practices. Supervises clinical support staff, including all applicable human resource processes and practice operational duties.Essential Functions
- Responsible for recruiting, hiring, evaluating, training and developing support staff.
- Provides day to day supervision and direction to support staff.
- Assigns work and monitors performance.
- Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing
- Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
- Oversees purchase orders, petty cash and check requests.
- Maintains and orders office supplies and equipment.
Qualifications
Education
High School Diploma or Equivalent required
Associate's Degree Related Field of Study preferred
Experience
Supervisory experience 0-1 year required
Experience working in an academic healthcare environment 2-3 years required
Knowledge, Skills and Abilities
Strong understanding of all Office Suite.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time management skills.
Generally Accepted Accounting Principles.
Ability to adapt to multiple and rapidly changing priorities and deadlines.
Additional Job Details (if applicable)
When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work. The ideal candidate profile is adaptable, receptive, and comfortable working in a fast-paced, high-volume environment. It is strongly preferred for this Supervisor to have 3-5 years of Supervisory experience, Orthopedic or specialty experience in a community-based outpatient setting, and EPIC experience or use of another EHR.
The Supervisor must be able to travel to all our locations (Somersworth, Lee, Portsmouth) as needed.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
