What are the responsibilities and job description for the Transportation Associate position at Mass General Brigham?
Site: The General Hospital Corporation
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Responsible for the safe, efficient, and courteous transportation of patients within the hospital premises. This role ensures that patients are transported to and from various departments in a manner that prioritizes their comfort and safety.
Qualifications
Essential Functions
Safely transport patients using hospital-provided wheelchairs, stretchers, or beds to designated departments or locations.
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only required
Experience
Experience in a healthcare or customer service role 1-2 years preferred
Knowledge, Skills And Abilities
Additional Job Details (if applicable)
Onsite
Work Location
21 Third Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Responsible for the safe, efficient, and courteous transportation of patients within the hospital premises. This role ensures that patients are transported to and from various departments in a manner that prioritizes their comfort and safety.
Qualifications
Essential Functions
Safely transport patients using hospital-provided wheelchairs, stretchers, or beds to designated departments or locations.
- Assist patients with boarding and disembarking as needed, ensuring comfort and safety throughout the process.
- Interact with patients and their families in a compassionate and professional manner.
- Address patient concerns or needs promptly and respectfully.
- Communicate effectively with nursing staff, physicians, and other healthcare professionals to coordinate patient transport needs.
- Report any changes in the patient's condition or concerns to the appropriate medical personnel.
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only required
Experience
Experience in a healthcare or customer service role 1-2 years preferred
Knowledge, Skills And Abilities
- Ability to handle patients with care, demonstrating empathy and patience.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team and in a fast-paced environment.
- Basic knowledge of medical terminology and hospital procedures.
Additional Job Details (if applicable)
- - Ability to lift and maneuver patients and equipment safely.
Onsite
Work Location
21 Third Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
