What are the responsibilities and job description for the Senior Manager, Personal Care Attendant Program position at Mass.gov?
The MassHealth Office of Long-Term Services and Supports (OLTSS) is responsible for managing a comprehensive system of care for elders and persons with disabilities. OLTSS manages a range of thirteen (13) Fee-For-Service (FFS) programs that include Hospice, Home Health Agency (HHA), Independent Nursing (IN), Therapies, DMEPOS programs (Durable Medical Equipment, Oxygen and Respiratory Therapy Equipment, Prosthetics and Orthotics), Personal Care Attendant (PCA), Early Intervention, Adult Foster Care (AFC), Group Adult Foster Care (GAFC), Adult Day Health (ADH), Day Habilitation, Nursing Facilities, Chronic-Disease Rehabilitation Hospitals as well as two coordinated care programs, Senior Care Options (SCO) and the Program of All Inclusive Care for the Elderly (PACE).
The Personal Care Attendant (PCA) Program Manager manages the contracts for two types of providers : 1 Fiscal Intermediary (FI) and 18 Personal Care Management (PCM) agencies. This work includes Compliance Management, Contract Management, and functioning as Team Lead for the OLTSS PCA Team.
Duties and Responsibilities (these duties are a general summary and not all inclusive) :
- Develop and implement procedures and guidelines to accomplish program objectives and goals.
- Design and conduct analyses of current and proposed payment methods and policies for PCA program.
- Utilize the OLTSS finance dashboard and other available reporting to analyze program performance and to support rate development and fiscal impacts.
- Ensure program management and service delivery activities effectively support program services goals.
- Assist in the orientation and training of new program staff.
- Manage and provide ongoing support and guidance to team members.
- Manage projects and initiatives relative to the programs.
- Oversee TPA in program-related Board of Hearing (BOH) cases and collaborate with appropriate OLTSS internal staff.
- Manage the review, filing, and follow up of critical incident reports.
- Manage multiple priority projects and maintain up-to-date work plans, implementation strategies and communication plans.
- Draft procurement materials, communications, and reporting metrics.
- Establish and maintain stakeholder relationships.
- Oversee the PCM and FI contract compliance and any necessary update or amendment to those contracts.
- Work cross-functionally within MassHealth and with other state agencies.
Required Qualifications :
Preferred Qualifications :
About MassHealth :
The mission of MassHealth is to improve the health outcomes of our diverse members, their families, and their communities by providing access to integrated health care services that sustainably promote health, well-being, independence, and quality of life.
For more information about our agency and programs please visit : www.mass.gov / masshealth
Pre-Offer Process :
A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http : / / www.mass.gov / hhs / cori
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license / certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth
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