What are the responsibilities and job description for the IT Support Engineer, VIP position at Massachusetts Institute of Technology?
Posting Description
IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project coordination, and knowledge management to a diverse customer; work directly with customers in-person and over phone/email/chat to identify support issues, as well as with vendors, development teams, and IS&T/MIT service owners to resolve those issues; assist with the implementation of new administrative products and services while continuing to support and maintain existing systems; and collaborate with partner teams to effectively manage customer expectations and translate technical solutions into meaningful responses to the end user.
Find a Full Job Description Here .
Job Requirements
REQUIRED : Bachelor’s degree or equivalent; a minimum of five years of relevant experience in IT Support, Computer Science, Information Systems or another related field; experience diagnosing/resolving problems in Mac, Windows, iOS and Android platforms across their software, hardware, and managed service product lines; demonstrated experience with endpoint management tools, preferably MECM, JAMF, Active Directory, and/or VMWare; demonstrated experience with common IT ticket platforms, preferably ServiceNow; ability to adapt and pivot priorities in a fast-paced environment; ability to work autonomously and to take ownership to resolve advanced issues when necessary; and customer service-oriented problem solver with a focus on increasing customer satisfaction, deepening client relationships, and informing/empowering clients. PREFERRED : Higher education experience; and MIT experience. Job #24820-7
Starting salary range: $90,000 - $100,000.
This is a hybrid position, with some work conducted on location and some work remotely.
1/29/2025
IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project coordination, and knowledge management to a diverse customer; work directly with customers in-person and over phone/email/chat to identify support issues, as well as with vendors, development teams, and IS&T/MIT service owners to resolve those issues; assist with the implementation of new administrative products and services while continuing to support and maintain existing systems; and collaborate with partner teams to effectively manage customer expectations and translate technical solutions into meaningful responses to the end user.
Find a Full Job Description Here .
Job Requirements
REQUIRED : Bachelor’s degree or equivalent; a minimum of five years of relevant experience in IT Support, Computer Science, Information Systems or another related field; experience diagnosing/resolving problems in Mac, Windows, iOS and Android platforms across their software, hardware, and managed service product lines; demonstrated experience with endpoint management tools, preferably MECM, JAMF, Active Directory, and/or VMWare; demonstrated experience with common IT ticket platforms, preferably ServiceNow; ability to adapt and pivot priorities in a fast-paced environment; ability to work autonomously and to take ownership to resolve advanced issues when necessary; and customer service-oriented problem solver with a focus on increasing customer satisfaction, deepening client relationships, and informing/empowering clients. PREFERRED : Higher education experience; and MIT experience. Job #24820-7
Starting salary range: $90,000 - $100,000.
This is a hybrid position, with some work conducted on location and some work remotely.
1/29/2025
Salary : $90,000 - $100,000
