Chief Operating Officer

The Massachusetts League of Community Health Centers (League) was founded in 1972 as one of the country's first state Primary Care Associations (PCAs). Established under the same federal authorizing legislation as the health center program (Section 330 of the Public Health Service Act), PCAs are organized around a set of core functions and competencies that provide a framework for support and assistance to health centers and the communities they serve.

The League is a non-profit 501(c)(3) organization registered as a public charity with the Commonwealth's Secretary of State. It maintains a professional staff at its headquarters in Boston and its training center in Worcester.

Position Summary

The Chief Operating Officer (COO) reports to the Chief Executive Officer (CEO) and is responsible for leading and managing the day-to-day activities of the League, in cooperation with the League Divisions and under the strategic guidance of the CEO. This includes program design and implementation, staff communications, policy development and compliance, human resources, and development and oversight of contracts (in collaboration with General Counsel) and grants management.

Although primarily inward-facing, the COO will also represent the League on external matters as assigned.

Essential Functions

(The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a role. Responsibilities include but are not limited to the following:)

• Work collaboratively with the Senior Leadership Team and other League Divisions and Departments to achieve goals and objectives outlined in the Strategic Plan and in contracts, grants, and cooperative agreements from public and private sources.
• In cooperation with the CEO, provide guidance to the League CFO and Division leaders to ensure the overall coordination and success of League programs.
• Work with divisions and department heads to align programs and opportunities with the strategic plan, member needs, and budget priorities.
• Provide leadership to ensure the internal integration of all League work to streamline operations and build organizational capabilities.
• Oversee program departments including IT and Administration, Clinical Affairs, Health Informatics, and Workforce and Training.
• Guide complex, matrixed relationships between the League and other organizations.
• In partnership with the Development & External Affairs Division, evaluate and identify new funding opportunities and determine their benefit to the League.
• Serve as the primary point of contact to negotiate and execute grants and contracts with external agencies as assigned.
• Work with the CFO to:
  • Review and manage budgets,
  • Identify variances and implement appropriate resolutions,
  • Prepare for annual audits, and
  • Ensure timely delivery of reporting obligations.
• Oversee the Human Resources function, developing and executing initiatives to promote employee satisfaction.
• Ensure operational and programmatic support for Mass League affiliates (e.g., Institute for Health Equity Research, Evaluation, and Policy; Commonwealth Purchasing Group).
• Oversee the Information Technology department to ensure League systems are efficient and effective.
• Oversee new software implementations.
• Report regularly to the CEO.
• Lead staff, department head, and operations meetings.
• Participate in and present at Board, Assembly, and League-wide events as requested.
• Perform other duties as assigned.

Competencies/Skills

• Excellent communication and problem-solving skills.
• Understanding of the role of associations in delivering member services.
• Experience in organizing, analyzing, and presenting data.
• Ability to delegate and manage multiple high-priority tasks.
• Significant professional management experience.
• Effective oral and written communication skills.
• Training and experience in financial operations, risk management, and forecasting.
• Ability to lead, plan, and manage change.
• Ability to develop and use networks to establish rapport in business and community settings.
• Preferred:
  • Experience with Community Health Centers and related public health imperatives.
  • Familiarity with community-based governance (e.g., boards of directors).
  • Experience with systems implementation.

Education/Experience

• Master's degree in Business Administration, Association or Non-profit Management, or a related field (or equivalent experience).
• Ten years of business or association management experience (or equivalent).
• Significant experience in program administration.
• Proven track record in strategy development and implementation.

Ready to Apply?

If you are a strategic leader with a passion for operational excellence and a commitment to strengthening communities through healthcare, we want to hear from you!

Equal Opportunity Employer

The Massachusetts League of Community Health Centers is an Equal Opportunity Employer. We are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Salary : $210,000 - $242,000